Apprentice Training Administrator ROUTES HEALTHCARE (NORTH) LIMITED

The purpose of this role is to support the Training Department in ensuring all staff are fully compliant to work. To be customer focused at all times and deliver a high level of service to the Training department and the organisation as a whole. Maintaining internal and external standards upholding CQC regulations and contractual requirements.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    9.00am-5.00pm Monday-Friday.

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    09 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering calls and liaising with branches on all aspects of training
  • Downloading and printing of skills compliance reports
  • Escalating concerns regarding non-compliant staff working where appropriate
  • Booking staff on to courses in a timely manner to keep training up to date
  • Confirming staff attendance on courses via telephone and email 
  • Give a courtesy call to all delegates 2-3 days prior to attending training to confirm attendance
  • To maintain accurate filing systems

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Apprenticeship Level 3 Apprenticeship Standard:

  • Portfolio of evidence Exam
  • Knowledge Test (comprising of 50 multiple choice questions)
  • Portfolio-based Interview
  • Presentation around Project/Improvement
  • 20% off-the-job

A minimum of 20% of the learning must be completed 'off-the-job' and could include the following:

  • Induction to programme
  • Online self-study learning activities, including research, courses, webinars (topics based around the Knowledge, Skills, and Behaviours) as well as topics tailored to the apprentice's specific job role
  • Completion of assessments and reflective journal entries
  • Mentoring/shadowing
  • Employer training
  • Support and preparation for EPA
  • Employer project support
  • Learning Coach support 

What is the expected career progression after this apprenticeship?

  • Once complete, apprentices can progress onto other qualifications such as Foundation Degrees in areas such as Business, Business Management and Business Administration

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade 4 / C) Essential
GCSE or equivalent Maths (Grade 4 / C) Essential

Things to consider

Routes Healthcare will be re-locating it's centralised HUB to Sandbrook Park, Rochdale late 2022.

About the employer

Routes is a specialist, high quality, clinically-led provider of personalised health commissioned home care services for people in their own homes and communities. We are a local provider with 12 service centres across the North West, Yorkshire and the North East of England supported by a centralised infrastructure to ensure that excellence comes as standard.




129-131 Yorkshire Street


OL16 1DS

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

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