Customer Service Adviser Apprentice PASS N GO DRIVING SCHOOL LIMITED

Pass N Go Driving School in Birtley are looking to recruit a Customer Service Adviser Apprentice to work in their call centre. You will be dealing with the day to day enquires and also working within a great team. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

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Closing date: 10 Apr 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday shift work between the hours of 8.00am and 6.00pm with a 30 minutes lunch break.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    20 Apr 2023

  • Date posted

    09 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Day to Day enquiries over the phone, email and social media. 
  • Taking payments
  • General admin duties including but not limited to sending vouchers, booking driving lessons and logging instructor training enquiries

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will be completing the Level 2 Customer Service Practitioner Apprenticeship Standard which will include one day per week at Newcastle College
  • Day to be confirmed

What is the expected career progression after this apprenticeship?

  • Full time position and possible progression within the business

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Administrative skills, Team working


GCSE or equivalent GCSE English (Grade 3/D) Essential
GCSE or equivalent GCSE Maths (Grade 3/D) Essential

Things to consider

If you successfully gain this apprenticeship and have GCSE grade 3/D in English and or maths you will also complete this subject (s) alongside your apprenticeship.

About the employer

Pass N Go are a national driving school offering lessons for individuals, training for instructors as well as private Taxi training. They are based throughout the country supporting learner drivers. This position is based in Birtley.




Coupe House, Station Lane


Chester Le Street


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Training provider



Apprenticeships Team


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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