IT SUPPORT TECHNICIAN APPRENTICESHIP SWEETHAVEN COMPUTERS LIMITED

As an IT apprentice, you will be part of the onsite IT support team offering technical support across the whole school IT estate. This will be both software and hardware support, both remote and in person.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,400.00

  • Working week

    Monday to Friday 8.30am - 4.30pm

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    09 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000132111

  • Positions

    2 available

What will the apprentice be doing?

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an IT Support Technician Apprentice your main roles and responsibilities will include:

  • Managing all incidents and IT support requests from receipt to resolution & closure
  • Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners. and interactive boards, etc.)
  • Keeping accurate records of all site information using IT service management tools
  • Providing excellence customer service to end users, such as staff & students
  • Ensuring service level agreements are met
  • Promptly completing any admin paperwork/documentation

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

What training will the apprentice take and what qualification will the apprentice get at the end?

CORE MODULES - The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security, and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices, and protocols. Communication in Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Possible full-time role upon successful completion of the apprenticeship programme.

Requirements and prospects

Desired skills and personal qualities

Analytical skills, Attention to detail, IT skills, Logical, Problem solving skills

Qualifications

GCSE or equivalent Maths (Grade 4) Desired
GCSE or equivalent English (Grade 4) Desired

About the employer

Managed Services provider to the education sector. Sweethaven has been creating long-lasting technology partnerships with care, passion and personality for over 4 decades specialising in the education sector.

Employer

SWEETHAVEN COMPUTERS LIMITED

Address

Langley Road

Langley

SL3 7EF

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Apr 2023