IT SUPPORT TECHNICIAN APPRENTICESHIP SWEETHAVEN COMPUTERS LIMITED
As an IT apprentice, you will be part of the onsite IT support team offering technical support across the whole school IT estate. This will be both software and hardware support, both remote and in person.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 03 Apr 2023
Apprenticeship summary
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Annual wage
£10,400.00
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Working week
Monday to Friday 8.30am - 4.30pm
Total hours per week: 37.5
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Expected duration
17 Months
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Possible start date
10 Apr 2023
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Date posted
09 Feb 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000132111
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Positions
2 available
What will the apprentice be doing?
We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an IT Support Technician Apprentice your main roles and responsibilities will include:
- Managing all incidents and IT support requests from receipt to resolution & closure
- Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners. and interactive boards, etc.)
- Keeping accurate records of all site information using IT service management tools
- Providing excellence customer service to end users, such as staff & students
- Ensuring service level agreements are met
- Promptly completing any admin paperwork/documentation
Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
What training will the apprentice take and what qualification will the apprentice get at the end?
CORE MODULES - The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security, and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices, and protocols. Communication in Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
What is the expected career progression after this apprenticeship?
Possible full-time role upon successful completion of the apprenticeship programme.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 4) Desired
About the employer
Employer
SWEETHAVEN COMPUTERS LIMITED
Address
Langley Road
Langley
SL3 7EF
Training
Training provider
THE IT SKILLS MANAGEMENT COMPANY LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
Please click on the link below to apply
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 03 Apr 2023