The successful apprentice will undertake this office‐based position to support with general IT duties and to provide practical IT assistance. The apprentice will also offer support to the business, as required. For the right person this is an opportunity to secure paid employment and a level 3 qualification.

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Closing date: 04 Jun 2023

Apprenticeship summary

  • Annual wage


    The salary will be paid according to the Age National Minimum Wage. The salary range will therefore be between £10,021.44- £19,777.16 per annum (between £192.72- £380.33 per week).

  • Working week

    Working week will be Monday - Friday, 9:00am - 5:00pm. One day will be 7 hours long.

    Total hours per week: 36.5

  • Expected duration

    24 Months

  • Possible start date

    01 Sep 2023

  • Date posted

    11 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main duties will include:

  • To provide IT support to employees over the phone and face-to-face.
  • To install and maintain computers and peripherals, such as printers.
  • To configure employee accounts and emails, using Active Directory and Office 365.
  • To record assets.
  • To monitor remote equipment functionality (CCTV, door entry systems active and working).
  • To assist with website management, security and updates.
  • To carry out data extract routines, e.g., FENSA certifications.
  • To carry out other ad hoc duties, as and when required.

What training will the apprentice take and what qualification will the apprentice get at the end?

For the full apprenticeship, candidates will complete:

  • Level 3 Apprenticeship Standard in Information Communication Technician.
  • Functional Skills in English at Level 2.
  • Functional Skills in Maths at Level 2.

Apprentices will also be expected to attend college sessions once a week for the first 30 weeks of the course (term-time only). Sessions will be held at the Ipswich Road campus, located near Norwich city centre.

What is the expected career progression after this apprenticeship?

We take continuous professional development seriously and we are committed to ensure each individual performs at their best and develops their potential for future roles. A successful candidate can expect potential future employment upon completion of this apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Problem solving skills, Interest in IT, Interest in an IT career, Able to work under pressure, Confident telephone manner, Experience- Microsoft Office, Confidentiality


GCSE or equivalent English and Maths (Grade 4/ C) Essential
Other IT- related qualification (Grade Any) Desired

Things to consider

The successful apprentice will be able to start employment in Summer 2023- they will be able to complete project work during Summer 2023, before officially starting the apprenticeship programme in September 2023. This role includes long periods of working on a computer, seated in an office. The successful apprentice must be able to travel to and from Lenwade for work.

About the employer

First Home Improvements (England) Ltd traces its roots to the early 1970’s, when its original owners Debbage & Tubby started to develop the company’s existing manufacturing site in Lenwade, Norfolk. We offer exclusive and innovative products that are made to the highest possible standards using traditional hand crafted methods. “We are big enough to cope and small enough to care”. All of our uPVC units are sourced from quality assured suppliers. First Home Improvements (England) Ltd engages more than 650 industry professionals in various roles ranging from salesmen, designers and specialist craftsmen, through to skilled installation teams. All of our products come with a 10 year warranty. We specialise in Conservatories, Windows, Doors and Rooflines for residential installations (PVCu) for the general public, and have established a reputation for the enduring quality of our products and outstanding customer care. Quality is never an accident, it is always the result of high intention, sincere effort, intelligent direction and skilful execution; it represents the wise choice of many alternatives. We all have our own ideas of the perfect home and a place to live that has individuality. At First Home Improvements (England) Ltd we can help you achieve that perfection and turn your dream into a reality with the unique range of products we have to offer. Whether it is replacement Windows, Doors, Conservatory, Roofline or Garage Door, it is vital to select the right company.




First Home Improvements Station Road Ind Est Lenwade



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Training provider



City College Norwich


Apprenticeship standard

Information communications technician

Level 3 (A level)

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