Apprentice Vehicle Damage Assessor – Customer Service - Merry Hill GEMINI REPAIRS LIMITED

Gemini Accident Repair Group are offering an exciting and unique opportunity for an apprentice vehicle damage assessor to join their highly successful and growing organisation. They will learn skills to appraise and compile estimates in order to repair accident damaged vehicles correctly.

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Closing date: 26 Mar 2023

Apprenticeship summary

  • Annual wage

    £11,689.60

  • Working week

    Monday to Friday, 8:30am - 5:00pm.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    28 Mar 2023

  • Date posted

    08 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000131521

  • Positions

    1 available

What will the apprentice be doing?

Gemini Accident Repair Group are offering an exciting and unique opportunity for apprenticeship candidates to start their career within their highly successful and growing organisation, as a vehicle damage assessor apprentice.

The Gemini Apprenticeship Programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training, while in full-time employment.

A vehicle damage assessor will construct a comprehensive repair pack to ensure damaged vehicles are repaired in a safe and structural process.

To achieve this, a range of:

  • MET
  • Panel
  • Paint Administrative process
  • Customer Service skills will form the basis of the required breadth of knowledge

The person be required to engage with a range of customers by many methods including direct face to face, email, telephone and by structured platforms communication.

The skills to be developed prepare the plan for the various workshop technicians to:

  • Undertake all repair processes to reinstate vehicle to pre-accident condition
  • Appraise and compile estimates in order to repair accident damaged vehicles correctly
  • The post holder will also be required to complete any other tasks deemed by the line manager as appropriate in line with the role

 

What training will the apprentice take and what qualification will the apprentice get at the end?

You will gain a nationally recognised qualification Level 2 Customer Service Practitioner (ST0072/AP02) and become a Vehicle Damage Assessor.

A dedicated pathway containing specialist training will run alongside the standard to ensure they gain full knowledge of their specialist area at the appropriate level.

As a vehicle vamage assessor, you will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required. Automotive Customer Service Practitioner with a VDA pathway - Level 2 Standard.

You will need GCSEs at grades 9-3/A*-D (or equivalent), including

  • English Language and maths, one of English Language or maths must be grade 9-3/A*-D (or equivalent)
  • Functional Skills Level 1 can be used as equivalent to GCSE grade 9-3/A*-D and Functional Skills Level 2 can be used as equivalent to GCSE grade 3/D or above

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment. Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade A* - D / 9 to 3) Essential
GCSE or equivalent Maths (Grade A* - D / 9 to 3) Essential

Things to consider

Candidate must be able to travel to the workplace according to working hours

About the employer

Gemini ARC was established in July 2008, our experience in running highly efficient and professional bodyshops spans over 20 years. With 18 locations across the country we have partnerships with most major insurance companies and vehicle manufacturers so we can demonstrate our commitment to quality, and maintaining our goal of making the repair journey as stress free as possible for our customers.

Employer

GEMINI REPAIRS LIMITED

Address

Canal Street

Brierley Hill

Dudley

DY5 1JJ

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Training

Training provider

NOTTINGHAM COLLEGE

Contact

Nottingham College

laurie.savoye@nottinghamcollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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