Apprentice Customer Care Advisor (35556) GAS CARE UK (NORTH WEST) LTD

A fantastic opportunity is available at Gas Care who are looking for a Customer Care apprentice. This role will involve providing telephone-based support to customer, maintaining databases, and undertaking admin support within the team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8:30am - 5pm Monday to Friday

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    08 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000131515

  • Positions

    1 available

What will the apprentice be doing?

A normal day would include:

  • Making outbound calls to our customers to book in annual services and landlord checks
  • Taking inbound calls to book annual services and landlord checks
  • Maintaining the customer database with up-to-date customer details
  • Planning service routes and engineers days
  • Greeting suppliers and customer at the premises and making them feel welcomed
  • Managing own workload
  • General office duties such as shredding, photocopying, franking etc
  • Prioritising work
  • Assisting other members of the team
  • Organising incoming goods
  • General stock control duties

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What training will the apprentice take and what qualification will the apprentice get at the end?

Full apprenticeship training provided, working towards an Intermediate Level Apprenticeship gaining a Level 2 customer service practitioner qualification.

What is the expected career progression after this apprenticeship?

Possible progression within the company and progression onto the next level apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Team working, Initiative, Enthusiastic, Willing to learn, Reliable

Qualifications

GCSE or equivalent English (Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade A*-C/9-4) Essential

About the employer

At GasCare we pride ourselves on offering an efficient, cost effective and tidy service with only expert and honest solutions. All of employees are time served experienced gas safe engineers so you can feel assured that you are in safe hands. We pride ourselves on our high standards of work - taking care of every detail to ensure that you are 100% happy with the services carried out. We are proud to be Worcester Bosch Accredited installers. Our reputation is what we have built our business upon and our attention to detail is what keeps our customers satisfied.

Employer

GAS CARE UK (NORTH WEST) LTD

Address

UNIT 30

GRAPHITE WAY

HADFIELD

SK13 1QH

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Training

Training provider

THE GROWTH COMPANY LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023