Reception & Practice Administration Apprentice Royal Primary Care (Ashgate)

This is a fantastic opportunity to develop skills within the healthcare administrative environment including call handling, face to face reception, prescription management and much more. You will gain a diverse and transferable range of administration and communication skills providing a solid foundation on which to build your future career.

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Closing date: 07 Apr 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:00 - 16:00 with 30 mins for lunch

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    07 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Telephone call handling
  • Booking patients in for various appointments with healthcare professionals
  • Dealing with prescription queries
  • Scanning documents
  • Assisting the business services team with photocopying medical records
  • Processing a range of medical documents
  • Maintaining patient records

Each day is different however it will include a mixture of the above

What training will the apprentice take and what qualification will the apprentice get at the end?

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
  • You will be expected to work towards the Customer Service Practitioner Level 2 Apprenticeship Standard, with support from your employer and the Chesterfield College Group
  • As part of your apprenticeship, and dependent on your prior attainment, you may be required to complete maths and English Functional Skills which is an integral part of your apprenticeship. Upon successful completion you will be awarded additional certificates of recognition for these qualifications

What is the expected career progression after this apprenticeship?

  • The Apprentice could become a full reception team member or could move in to the administration team
  • There is scope to progress in to a team leader or other management role
  • This position gives skills to take in to the wider health care sector for example a hospital
  • Some reception staff will move in to a healthcare role and undertake training to become a Healthcare Assistant and then a Nurse

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

Things to consider

This role does involve a lot of telephone calls and some difficult patient interactions due to the nature of the role. Patients can become upset due to stresses around a condition or a heath ailment.

About the employer

Royal Primary Care is a Primary Care Organisation providing care for approx. 50,000 patients across Chesterfield and Heanor within our 9 sites. The Practice provides all aspects of general Practice care with GPs, Nurse Practitioners, Practice Nurses, Pharmacists and Mental Health Practitioners.


Royal Primary Care (Ashgate)


Ashgate Medical Practice

Ashgate Manor


S40 4AA

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Training provider



Olivia Roberts

01246 500500

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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