Customer Service Level 2 Apprentice D-Energi

Liaising with our suppliers and customers, by telephone and email, the role requires excellent written and verbal communication skills with the ability to work independently and as part of a team. You will work towards a level 2 customer service qualification.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 8am to 4:30pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    24 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • The role requires the ability to prioritise and work efficiently to ensure service level agreements are maintained.
  • The successful candidate will be conversant in Microsoft Office applications – particularly Word, Excel and Outlook.
  • Dealing with online chat and telephone enquiries
  • Undertake contract negotiations with new partners and maximize sales opportunities
  • Meet Service Level Agreements from Customer Enquiries
  • Working within a Broker Team, the successful candidate will manage new broker relationships to increase company revenue.
  • Produce ad-hoc pricing for brokers where required
  • Maintain awareness of developments in the industry and advise partners on how best to capitalise upon them. Maintain good understanding of competitors offerings
  • Providing expert advice to brokers about energy markets and negotiating new supply contracts with brokers for D-ENERGi.
  • Comprehensive use of emails to introduce the business with follow ups, sending out D-ENERGi case studies and selling key feature and benefits + D-ENERGi USPs

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service- Level 2
  • English Functional Skills- Level 2 (if not already acheived)
  • Maths Functional skills- Level 2 (if not already acheived)
  • Training will be provided in the work place, and lessons will be carried out 1 day per week at Oldham College

What is the expected career progression after this apprenticeship?

Full-time employment.

Requirements and prospects

Desired skills and personal qualities

Confident on telephone, Use of Word, Excel, Outlook, Relationship development, Positive, Can-do attitude, Good Written Communication, Good verbal communication, Team worker, Ability to organise, Ability to prioritise, Punctual and reliable, Higher grade pass in Maths, Desire to learn and improve, Strong attention to detail


GCSE or equivalent English (Language or Literature) (Grade 3/D) Essential
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

We are the “One Stop Energy Solution Provider” TM is a UK leading business to business gas and electricity provider. Our customer portfolio ranges from smaller individual care homes to larger care home groups and other specialised sectors such as education, hospitality, manufacturing, and retail. Recognised as an Investors in People Company, ongoing support and training will be provided. We are keen to develop employees and as a growing company we aim to promote employees within the business. Free onsite parking for employees Tea, coffee, biscuits, fruit and cereal provided free of charge by the company. Your birthday off work on completion of 12 months service One extra day of leave for every year of service (up to a maximum of 26) Regular team meals / social events.







M40 5AG

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Training provider



Deborah Wynn

0161 785 3586

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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