Apprentice Customer Service and Debt Recovery Administrator L2 LCF LAW LIMITED

This fantastic opportunity has arisen in our law firm. The role involves performing customer service and administration duties, involving issuing court proceedings against companies. The successful candidate will have a supported training relationship with the head of our debt recovery team based in our Leeds office.

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Closing date: 30 Mar 2023

Apprenticeship summary

  • Annual wage

    £9,379.50 to £18,525.00

    The starting salary will depend upon experience.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, 8.30am until 5pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    13 Apr 2023

  • Date posted

    07 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000130682

  • Positions

    1 available

What will the apprentice be doing?

This exciting opportunity will involve supporting the Debt Recovery Team at LCF Law.

You will assist and receive training in dealing with the following:

  • Undertaking Bankruptcy Searches
  • Liaising with clients
  • You will gain knowledge and process paperwork during this role relating to small claims, bankruptcy and winding up procedures
  • You will be involved in drafting legal documents, agreements, legal letters, and other correspondence. For example, prepare and send letters before action to debtors
  • Assist in commencing enforcement proceedings
  • Provide reports to internal team
  • You will gain knowledge of legal issues around consumer credit and collection
  • Ability to work under pressure and meet the deadlines
  • Ability to communicate effectively at all levels and across all functions
  • Good working knowledge of Microsoft package
  • Excellent written and verbal communication skills
  • You will understand the SRA (Solicitors Regulation Authority) code of conduct, after training

What training will the apprentice take and what qualification will the apprentice get at the end?

Overview of Customer Service Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers. The duration of the training programme is 12 to 15 months.

The standard covers the following:

  • Knowledge
  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge
  • Skills
  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Attention to detail

Behaviours/Attitude:

  • Developing self
  • Being open to feedback
  • Team working
  • Equality - treating all customers as individuals
  • Presentation - dress code, professional language
  • “Right first time”

You will have to evidence achievement of maths and English 4/C or above or Key Skills at Level or 2.

The duration is 15 months.

You will complete an End Point Assessment; this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

You are given time off to study; you will attend classes face to face or via Teams and complete work for your apprenticeship. The study day is a Wednesday.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience

Qualifications

GCSE or equivalent Maths and English (Grade Grade C/4 or above) Essential
Other ICT (Grade Pass Merit or Distinction) Desired

Things to consider

Following applying for this vacancy the first stage, after your initial application, will involve arranging an interview/meeting over the telephone/on Teams or Zoom with Nichola Barnes via Zoom. If you do not attend this arranged meeting/interview your application will not progress any further. For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail: nbarnes@kirkleescollege.ac.uk Mobile Number: 07788390025 Apprenticeship Team: apprenticeships@kirkleescollege.ac.uk NO CONTACT should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have. The salary may be negotiable. This will depend on experience. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. You will be given paid time off to study as part of your contract of employment and this will be part of your contract of employment. You should attend all required classes and keep up to date with any set work.

About the employer

We are an established law firm with offices in Leeds, Bradford, Harrogate and Ilkley with a wide range of business and personal legal services. Our Vision is to be the best firm in Yorkshire to work with; to help all our lawyers to fulfil their potential and all our clients to achieve their goals; to always provide practical and valuable advice with clarity and great service. Our Mission is to deliver legal services which meet or exceed client expectations; to communicate clearly, listen to our clients and act in accordance with agreed instructions, timescales and budgets

Employer

LCF LAW LIMITED

Address

33 Park Place

Leeds

LS1 2RY

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Training

Training provider

KIRKLEES COLLEGE

Contact

Nichola Barnes

nbarnes@kirkleescollege.ac.uk

07788390025

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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