DAF Aftersales Vehicle Parts Advisor Apprenticeship HARRIS COMMERCIAL (LEA VALLEY) LIMITED

This apprenticeship is the level 3 Supply Chain including Parts standard programme with Harris Commercials in Saddlebow, PE34 3AH. Working within the Parts department, you will gain a good understanding of keeping stock levels in check and how best to advise the technicians in the workshop.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage

    £12,272.00

  • Working week

    Monday - Friday 8 am - 16:30 pm

    Total hours per week: 39

  • Expected duration

    24 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    16 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000130472

  • Positions

    1 available

What will the apprentice be doing?

Working within the Parts Department, you will be the first point of contact for our customers over the telephone and in branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint! Working as part of a team, the Parts Advisor role will be both demanding and rewarding. You will be an essential contact with Ford & Slater's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. You will ensure that the Workshop Teams and customers’ needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists. Roles and Responsibilities include:

• Being the first point of contact both face to face and over the telephone and delivering excellent customer service

• Checking incoming stock against delivery notes and store stock in the correct locations

• Handling, storing, and receiving stock, payments, procedures, identifying, sourcing, and ordering parts

• Support customers and workshop staff with parts identification and process

• Process cash and card payments for customer parts

• Ensure quality is maintained throughout all stages to exceeding customers’ expectations

• Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

What training will the apprentice take and what qualification will the apprentice get at the end?

This is a DAF Supply Chain Practitioner Apprenticeship programme, delivered by Remit Group. Awarding Body: Occupational Awards Limited (OAL). Supply Chain is at the heart of every business, especially a vehicle parts department. The Supply Chain Practitioner (including parts) Level 3 apprenticeship is delivered over 24 months and apprentices will be expected to complete self-study tasks during the programme. Development Coaches will deliver 1-2-1 and group sessions with ongoing guided support from the employer throughout the programme. Training is delivered in the workplace and on block release at Remit’s dedicated Academy in Derby and DAF’s Training Academy in Haddenham. All associated costs for training are met by the employer and there will be no cost to you including accommodation and food while away on training. As a result of your training, you will achieve:

• Supply Chain Practitioner Level 3

• Functional Skills Level 2 in English & maths (if required)

What is the expected career progression after this apprenticeship?

Ford & Slater believe in providing an extensive, high-quality Apprenticeship that gives their Apprentices the opportunity to advance, succeed and fulfil their ambitions for a career in the motor industry.

Requirements and prospects

Desired skills and personal qualities

Enthusiasm to learn, Mechanically minded

Qualifications

GCSE or equivalent Maths (Grade 4/C) Desired
GCSE or equivalent English (Grade 4/C) Desired

Things to consider

Closing Dates: Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications.

About the employer

The company was founded in 1928 and has a distinguished history as a franchised commercial vehicle dealer. As a privately-owned company we take a long-term view. The Company owns the majority of its dealerships, profits have been re-invested since 1991 and security of employment is very important. Our Mission Statement is to exceed our customer’s expectations by offering high quality transport services in an ethical manner at competitive prices. DAF Trucks is our only truck manufacturer relationship, consequently our interests are wholly aligned with DAF Trucks unlike other dealers with competing manufacturer relationships. DAF Trucks is a subsidiary of PACCAR Inc, the worldwide quality leader in the design and manufacture of premium light, medium and heavy-duty commercial vehicles.

Employer

HARRIS COMMERCIAL (LEA VALLEY) LIMITED

Address

Maple Road,

Saddlebow,

PE34 3AH

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Training

Training provider

REMIT GROUP LIMITED

Apprenticeship standard

Supply chain warehouse operative

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today