DAF Aftersales Vehicle Parts Advisor Apprenticeship HARRIS COMMERCIAL (LEA VALLEY) LIMITED
This apprenticeship is the level 3 Supply Chain including Parts standard programme with Harris Commercials in Saddlebow, PE34 3AH. Working within the Parts department, you will gain a good understanding of keeping stock levels in check and how best to advise the technicians in the workshop.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: today
Apprenticeship summary
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Annual wage
£12,272.00
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Working week
Monday - Friday 8 am - 16:30 pm
Total hours per week: 39
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Expected duration
24 Months
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Possible start date
03 Apr 2023
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Date posted
16 Feb 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000130472
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Positions
1 available
What will the apprentice be doing?
Working within the Parts Department, you will be the first point of contact for our customers over the telephone and in branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint! Working as part of a team, the Parts Advisor role will be both demanding and rewarding. You will be an essential contact with Ford & Slater's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. You will ensure that the Workshop Teams and customers’ needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists. Roles and Responsibilities include:
• Being the first point of contact both face to face and over the telephone and delivering excellent customer service
• Checking incoming stock against delivery notes and store stock in the correct locations
• Handling, storing, and receiving stock, payments, procedures, identifying, sourcing, and ordering parts
• Support customers and workshop staff with parts identification and process
• Process cash and card payments for customer parts
• Ensure quality is maintained throughout all stages to exceeding customers’ expectations
• Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs
What training will the apprentice take and what qualification will the apprentice get at the end?
This is a DAF Supply Chain Practitioner Apprenticeship programme, delivered by Remit Group. Awarding Body: Occupational Awards Limited (OAL). Supply Chain is at the heart of every business, especially a vehicle parts department. The Supply Chain Practitioner (including parts) Level 3 apprenticeship is delivered over 24 months and apprentices will be expected to complete self-study tasks during the programme. Development Coaches will deliver 1-2-1 and group sessions with ongoing guided support from the employer throughout the programme. Training is delivered in the workplace and on block release at Remit’s dedicated Academy in Derby and DAF’s Training Academy in Haddenham. All associated costs for training are met by the employer and there will be no cost to you including accommodation and food while away on training. As a result of your training, you will achieve:
• Supply Chain Practitioner Level 3
• Functional Skills Level 2 in English & maths (if required)
What is the expected career progression after this apprenticeship?
Ford & Slater believe in providing an extensive, high-quality Apprenticeship that gives their Apprentices the opportunity to advance, succeed and fulfil their ambitions for a career in the motor industry.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 4/C) Desired
Things to consider
About the employer
Employer
HARRIS COMMERCIAL (LEA VALLEY) LIMITED
Address
Maple Road,
Saddlebow,
PE34 3AH
Training
Training provider
REMIT GROUP LIMITED
Apprenticeship standard
Supply chain warehouse operative
Level 2 (GCSE)
Employer's Application Instructions
Please click on the link below to apply
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: today