Customer Service Apprentice RAPID RESPONSE MAINTENANCE LTD

You will be dealing with at all stages assisting maintenance coordinators and communicating with the client, engineers and resident, this will include processing the job, booking the job in with the resident, dealing with the job with the engineer, quoting works to the client and invoicing the job off.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Monday to Friday, 8:30am – 5:30pm, with a 1-hour lunch break.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    14 Apr 2023

  • Date posted

    06 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000130235

  • Positions

    1 available

What will the apprentice be doing?

  • Processing new jobs onto the system
  • Monitoring and responding to emails
  • Answering the telephone
  • Dealing with queries
  • General admin duties
  • Assisting the office manager where and when required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprentice will be working towards the Customer Service Practitioner Level 2 apprenticeship standard
  • All delivered within the work place via online training and at Colchester Institute Campus

What is the expected career progression after this apprenticeship?

Successful completion of the apprenticeship programme could lead to a permanent position within the business as a Maintenance Co-ordinator for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent maths and English (Grade 9-4/A*-C) Essential
GCSE or equivalent ICT/Computer Science (Grade 9-4/A*-C) Desired

Things to consider

Our business is in a rural location with very limited public transport access, you will need to have a reliable mode of transport to get here.

About the employer

Rapid Response Maintenance Ltd are a property maintenance company that deals with social housing sector and private letting agencies and landlords. The business operates across all trades including roofing, gas, plumbing electrics, planned maintenance and repairs. We are a growing company currently employing around 60 employees. Benefits of working for Rapid Response Maintenance Ltd include: free parking, 28 days holiday including public holidays, pension scheme, company events and a casual dress code.

Employer

RAPID RESPONSE MAINTENANCE LTD

Address

UNIT 16

HALL FARM

CHURCH ROAD

CO7 8SD

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Training

Training provider

COLCHESTER INSTITUTE

Contact

Colchester Institute - Apprenticeship Team

ci.apprenticeships@colchester.ac.uk

01206 712043

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023