We are looking for a computer retail technician to join our KTD team based in Kendal. You will be part of the retail store and order stock when required, you will also need to open and close the store when needed. You will be working as part of a small, friendly team. You will be installing components such as RAM, graphics cards, CPU fans, power supply’s keyboards.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 41

    (the hours are based on the candidate being over 18)

  • Expected duration

    16 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    06 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • General servicing of desktop computers and laptops
  • Use of the companies RMM for remote support and actions
  • Removal and clean-up of spyware, adware, and general viruses
  • Building bespoke computers made to customers’ order
  • Installing components such as RAM, graphics cards, CPU fans, power supply’s keyboards
  • Laptop repairs and screens replacements
  • Installing & updating drivers
  • Reinstalling operating systems & data
  • Rotate and be responsible for showroom displays are currently relevant
  • Carry out goods in procedure & conduct stock management tasks
  • Comfortable following instructions, or having the opportunity to work on own initiative
  • Accurate and concise record keeping of all interactions and actions on the CRM.
  • Sees tasks through from start to finish, producing high quality work often within tight service deadlines
  • Excellent communication skills
  • Takes pride in going 'the extra mile', with a willingness to be flexible and patient around other people's requirements
  • Positive and friendly customer facing skills including face to face and on the telephone. Ability to have discussions using jargon free language

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician Level 3 (A level)

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills


GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.  To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Aindale are a Managed Service Provider, providing a vast range of services and products both internally and to our clients. This can range from assisting a user on a single machine to entire infrastructure support, growth, and project work (and everything in between!). We are an accredited Cyber Essentials Plus Certified Body as well as IASME Assured (previously known as Governance/Gold) Certified Body.




KTD Computers

Dowkers Lane



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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Mar 2023