Customer Service Assistant Apprentice SECURITY & FIRE EXPERTS LTD

An immediate start to join our friendly team in a fast-growing accredited company located close to Bury town centre. We are seeking 2 apprentices to work in a dual role to help manage the office and assist in the daily running of our accounts and service departments being mentored with full training provided.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jun 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9.00am-5.00pm

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    04 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Data input for our biggest customer involving excel spreadsheets
  • Answering the phone
  • Help manage the shared email inboxes
  • Processing supplier invoices
  • Sending emails
  • Chasing overdue job sheets with engineers
  • Be responsible for initiating and completing tasks
  • Completing all tasks to high standard
  • Daily request to update CRM
  • General admin support to accounts and service teams

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer service practitioner level 2 apprenticeship standard

College attendance is required one day a month

What is the expected career progression after this apprenticeship?

There will be an opportunity for permanent employment and career progression on successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

About the employer

Security and Fire Experts Ltd or “SAFE” are a reliable, professional and friendly fire alarm and security company with offices in Manchester and London. SAFE has over 20 years' experience in the security and fire sector, an industry-wide reputation for excellent and a fast, reliable callout facility.








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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jun 2023