Customer Service Practitioner Apprentice Level 2 HEATSHIELD LTD

A family run business based in Crewe now have an opening for Customer Service Assistant. Full training and support provided. This position will provide the applicant with apprenticeship training - Customer Service Practitioner Level 2 professional qualification. A permanent position will be offered upon successful completion of the apprenticeship.

Sign in to apply

Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8 - 4.30pm Monday to Friday

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    04 Apr 2023

  • Date posted

    01 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000128747

  • Positions

    1 available

What will the apprentice be doing?

Duties to include:

  • Answering incoming enquiries
  • Accurate data inputting
  • Maintain and update spreadsheets regularly
  • Provide quotes for work to be completed by the engineer (training provided)
  • Liaising with suppliers, booking in jobs
  • Providing excellent customer care
  • Filing gas certificates
  • Maintaining an accurate calendar to co-ordinate engineers and their appointments
  • Emailing engineers
  • Any other ad hoc office duties as required.

The company provide a maintenance function for new build houses and properties that are managed by lettings agents. The candidate most suited to the role would be confident in their ability and willing to work hard and succeed.

Continual professional development will be of great value to the potential apprentice. Excellent organisational skills required, ability to manage own workload, attention to detail and a desire to be a valuable part of this fluid team in a fast-paced and rewarding work environment. Long term progression is also offered.

What training will the apprentice take and what qualification will the apprentice get at the end?

Full training and support will be provided. Work full time and achieve a professional qualification as Customer Service Practitioner Level 2. Applicant can progress to Customer Service Specialist Level 3 apprenticeship. Apprenticeship training will be work based with monthly visits from a tutor and support of the employer.

What is the expected career progression after this apprenticeship?

Based on the applicants willing nature to work hard and progress, apprenticeship training as Customer Service Specialist Level 3 professional qualification will also be offered. Pay review will be conducted with a view to increasing the salary based on performance after 4 months. A permanent position will be offered upon successful completion of apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Attention to detail, Communication skills, Customer care skills, Organisation skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent Maths (Grade 3) Desired
GCSE or equivalent English (Grade 3) Desired

Things to consider

What attracts you to the role?

About the employer

A family run business based in Crewe now have an opening for Customer Service Assistant. Full training and support provided. This position will provide the applicant with apprenticeship training - Customer Service Practitioner Level 2 professional qualification. A permanent position will be offered upon successful completion of the apprenticeship.

Employer

HEATSHIELD LTD

Address

Heatshield Ltd

Unit 9

Mallard Court, Mallard Way

CW1 6ZQ

You must have JavaScript enabled to view a map of the location


Training

Training provider

TOTAL PEOPLE LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.