Customer Service Practitioner Apprentice Level 2 HEATSHIELD LTD
A family run business based in Crewe now have an opening for Customer Service Assistant. Full training and support provided. This position will provide the applicant with apprenticeship training - Customer Service Practitioner Level 2 professional qualification. A permanent position will be offered upon successful completion of the apprenticeship.
Closing date: 31 Mar 2023
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
8 - 4.30pm Monday to Friday
Total hours per week: 37.5
Possible start date
04 Apr 2023
01 Feb 2023
Level 2 (GCSE)
What will the apprentice be doing?
Duties to include:
- Answering incoming enquiries
- Accurate data inputting
- Maintain and update spreadsheets regularly
- Provide quotes for work to be completed by the engineer (training provided)
- Liaising with suppliers, booking in jobs
- Providing excellent customer care
- Filing gas certificates
- Maintaining an accurate calendar to co-ordinate engineers and their appointments
- Emailing engineers
- Any other ad hoc office duties as required.
The company provide a maintenance function for new build houses and properties that are managed by lettings agents. The candidate most suited to the role would be confident in their ability and willing to work hard and succeed.
Continual professional development will be of great value to the potential apprentice. Excellent organisational skills required, ability to manage own workload, attention to detail and a desire to be a valuable part of this fluid team in a fast-paced and rewarding work environment. Long term progression is also offered.
What training will the apprentice take and what qualification will the apprentice get at the end?
Full training and support will be provided. Work full time and achieve a professional qualification as Customer Service Practitioner Level 2. Applicant can progress to Customer Service Specialist Level 3 apprenticeship. Apprenticeship training will be work based with monthly visits from a tutor and support of the employer.
What is the expected career progression after this apprenticeship?
Based on the applicants willing nature to work hard and progress, apprenticeship training as Customer Service Specialist Level 3 professional qualification will also be offered. Pay review will be conducted with a view to increasing the salary based on performance after 4 months. A permanent position will be offered upon successful completion of apprenticeship.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent English (Grade 3) Desired
Things to consider
About the employer
Mallard Court, Mallard Way
TOTAL PEOPLE LIMITED
Customer service practitioner
Level 2 (GCSE)
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