IT Service Desk Engineer Apprentice PRIMENET LTD

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Duties will involve providing first line support.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Apr 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday to Friday, 9am - 5pm.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    01 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000128712

  • Positions

    2 available

What will the apprentice be doing?

Main responsibilities:

  • Joining IT infrastructure projects
  • Assisting with customer’s connectivity
  • Ensuring customers' IT infrastructure is appropriately maintained, secure and fit for purpose
  • Troubleshoot to resolve issues related to hardware and software
  • Monitor networks devices
  • Updating company helpdesk system and communicate updates with customers
  • Escalate when necessary

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Creative, Initiative, Non judgemental, Patience, Able to use Troubleshoot, Experience working with:, Windows desktop and internet, Office package

Qualifications

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Primenet UK are a Managed Services Provider and trusted IT solutions company. They offer a range of trusted IT services, from support to security to maintenance — well known for their customer service as well as their IT services.

Employer

PRIMENET LTD

Address

UNIT 8

ARLINGTON COURT

ARLINGTON BUSINESS PARK

SG1 2FS

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Apr 2023