IT Technical Support Apprenticeship RINGGO LIMITED
The IT apprentice will be an integral part of the IT support function across the whole business estate. Supporting end users for both hardware and software issues, troubleshooting based on a OSi model. The role will be both office based with some remote working.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 17 Apr 2023
Apprenticeship summary
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Annual wage
£14,000.00
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Working week
Monday to Friday. 8:30 - 17:30.
Total hours per week: 40
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Expected duration
17 Months
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Possible start date
24 Apr 2023
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Date posted
01 Feb 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000128382
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Positions
1 available
What will the apprentice be doing?
Working in our busy IT support team, the apprentice will be involved in all aspects of IT related incident management. Covering both hardware and software related issues, the apprentices role will be to support colleagues and end-users accessing our ticketing system. Our IT support is busy and no two days are the same, but some of the daily responsibilities will be, but not limited to:
• Laptop and Desktop hardware maintenance and support
• Mobile Device Management
• Working in a Windows operating system environment offering end-user support
• Handling system configuration, deployment and maintenance of end user devices.
The apprentice will also help setting up new user accounts on a role based access matrix. There will also be the opportunity to create articles to help colleagues self-service machines as much as possible. This is a new initiative for the business, and a new and exciting project to be involved with.
What training will the apprentice take and what qualification will the apprentice get at the end?
CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
What is the expected career progression after this apprenticeship?
Full-time role upon successful completion on the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Essential
About the employer
Employer
RINGGO LIMITED
Address
Maplewood
Chineham Business Park
RG24 8YB
Training
Training provider
THE IT SKILLS MANAGEMENT COMPANY LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
Please click on the link below to apply
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 17 Apr 2023