IT Technical Support Apprenticeship RINGGO LIMITED

The IT apprentice will be an integral part of the IT support function across the whole business estate. Supporting end users for both hardware and software issues, troubleshooting based on a OSi model. The role will be both office based with some remote working.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Apr 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday to Friday. 8:30 - 17:30.

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    01 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000128382

  • Positions

    1 available

What will the apprentice be doing?

Working in our busy IT support team, the apprentice will be involved in all aspects of IT related incident management. Covering both hardware and software related issues, the apprentices role will be to support colleagues and end-users accessing our ticketing system. Our IT support is busy and no two days are the same, but some of the daily responsibilities will be, but not limited to:

• Laptop and Desktop hardware maintenance and support

• Mobile Device Management

• Working in a Windows operating system environment offering end-user support

• Handling system configuration, deployment and maintenance of end user devices.

The apprentice will also help setting up new user accounts on a role based access matrix. There will also be the opportunity to create articles to help colleagues self-service machines as much as possible. This is a new initiative for the business, and a new and exciting project to be involved with.

What training will the apprentice take and what qualification will the apprentice get at the end?

CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Full-time role upon successful completion on the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

In 2021, our clients, group acquired the global provider of digital parking services, PARK NOW Group, including the apps PARK NOW, Parkmobile, RingGo and Park-line. Our Client has a unique market coverage with presence in over 20 countries and more than 3,200 cities. The markets we are active in include Sweden, Norway, Denmark, Finland, Iceland, UK, US, Germany, France, Netherlands, Belgium, Spain, Italy, Switzerland, Austria, Portugal, Slovenia, Slovakia, Australia, New Zealand, Lichtenstein and Hungary.

Employer

RINGGO LIMITED

Address

Maplewood

Chineham Business Park

RG24 8YB

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Apr 2023