A fantastic opportunity to join the team. We are looking for a candidate who has good communication skills as well as organisation, has great time management skills and a key interest in Credit Control. The role is typically to monitor and manage customer accounts; follow organisational policies to collect monies owed and ensure that work quality targets are met. This is an excellent opportunity for the right candidate.

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Closing date: 11 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday 8.00am - 5.00pm with 1 hour for lunch.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    20 Apr 2023

  • Date posted

    30 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Credit Controller Apprenticeship Level 2.

Smart Merchants Ltd are Hertford's premier Electrical Wholesaler. We offer friendly, unrivalled service and attention to quality and detail.

We pride ourselves on our commitment to provide a professional and speedy service at all times and will always endeavour to source your product requirements speedily and on budget.

We have a dedicated fire and security department supplying fire, security and cctv products to professional installers across Hertfordshire, Essex and into London. We offer a free next day delivery service throughout Hertfordshire, south east Essex and north London.

Summary of the Apprenticeship Role:

We are looking for a highly motivated apprentice to join our busy team.

After full training your role will include:

  • General administration tasks
  • Data input and allocation of customer payments
  • Dealing with queries about payments
  • Timely and effective chasing of overdue debt by telephone and email
  • Liaising with other branches regarding overdue payments
    Maintain accurate records of activity with customers regarding payments
  • Additional responsibilities as experience develops

EDA Apprenticeships Plus will employ the successful candidate on behalf Edmundson Electrical.

This apprenticeship is an excellent opportunity and could lead to full time employment by Smart Merchants upon successful completion. We are looking for a candidate who wants to progress in the business.

What training will the apprentice take and what qualification will the apprentice get at the end?

As an apprentice you will complete a Credit Controller Apprenticeship Level 2 qualification with a national Training Provider. Your apprenticeship training will focus on your job, is completed at the workplace, and you will be allocated a tutor and a study session in your working week.

Components of the Credit Controller Level 2 Apprenticeship:

  • Competence/Knowledge based qualification
  • Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA) - Final Knowledge Test, Observation and Discussion

What is the expected career progression after this apprenticeship?

Excellent opportunity for the right person upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Number skills, Physical fitness, Timekeeping, Eager to gain a qualification


GCSE or equivalent English (Grade 4-9) Essential
GCSE or equivalent Maths (Grade 4-9) Essential

Things to consider

Please ensure that you have looked at the location of the apprenticeship and worked out the travel. Education/grades must be listed in order to proceed with your application.

About the employer

EDA learning and development will employ you on behalf of this employer. We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.




Smart Merchants

Unit 4 Priory House

Mimran road

SG14 1NN


Michelle McCutcheon


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Training provider


Apprenticeship standard

Credit controller and collector

Level 2 (GCSE)

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