Customer Service Apprenticeship (Stafford Park) EUROFIT AUTOCENTRE LIMITED

This is an exciting opportunity for an enthusiastic and ambitious person to join our growing team at Eurofit Autocentres as a Customer Service Practitioner. The ideal person should be willing to learn and keen to develop. You will act as the main point of contact between the company and customers via face to face, email and telephone.

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Closing date: 24 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8.30 - 5.30pm. 40 Hours per week

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    27 Apr 2023

  • Date posted

    30 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000127517

  • Positions

    1 available

What will the apprentice be doing?

  • Acting as the main point of contact between the company and customers via face to face, email and telephone
  • Preparing and submitting quotes, orders, contracts and various other documents to clients
  • Booking in customers motor vehicle services, repairs & MOTs
  • Resolving client enquires in a professional manner, and reporting them to management as required
  • Developing and maintaining solid customer relationships

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard:

  • Level 2 Functional Skills in English and maths if required
  • All training is completed in the workplace

What is the expected career progression after this apprenticeship?

Possible employment with the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths/English (Grade 4/C) Desired

About the employer

Established in 2001, Eurofit Autocentres is an independent vehicle repair company expanding rapidly throughout the UK. We currently has 11 centres open offering specialist repair and maintenance. Eurofit Autocentres are experts in vehicle repair including MOT, brakes, tyres and servicing for all makes and models of light vehicles.

Employer

EUROFIT AUTOCENTRE LIMITED

Address

92 Stafford Road

Wolverhampton

WV10 6JF

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Training

Training provider

STAFF SELECT LTD

Contact

Nadine Watts

nadine.watts@novatraining.co.uk

07377803775

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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