Hyundai Service Advisor Apprentice EDEN MOTOR RETAIL LIMITED

At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company. Your role will include booking in cars for MOT's and service and up-selling and cross-selling additional products and services.

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Closing date: 15 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Min 20 days + 8 bank holidays

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8.30am – 5.00pm, Monday - Friday

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    20 Apr 2023

  • Date posted

    27 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000127231

  • Positions

    1 available

What will the apprentice be doing?

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Eden Hyundai - Reading are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Up-selling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Standard.

Service Advisor, Intermediate Apprenticeship (1 year).

Standard training will include:

  • Nationally recognised qualifications IMI level 2
  • Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Certified Hyundai courses
  • Regular in dealer review and assessment visits

What is the expected career progression after this apprenticeship?

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths/English (Grade 4/C or above) Essential

Things to consider

The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. The candidate must be able to attend the block release training weeks.

About the employer

Here at Eden Hyundai, we’re proud to represent such an iconic South Korean marque across our modern Hyundai dealerships in Torbay, Basingstoke, Reading, Wokingham and High Wycombe. As a family-orientated business with a passion for customer care, we know how exciting the buying process can be and are here to offer help, advice and assistance every step of the way. Whether you’re looking for fantastic new or used deals, affordable finance and servicing plans, or want to book in for a test drive of your preferred model, we’ll tailor our approach to suit your Hyundai needs. Eden Hyundai new and used car sales Being a leading Hyundai Dealer Group in the South of England, we showcase the full range of new cars from Hyundai's popular electric Kona, Iconic Ioniq 5, the progressively designed Tucson and the new generation I20. Boasting modern styling, exciting powertrains and advanced technology, the latest Hyundai lineup has something for everyone, from city-friendly compacts to SUVs ideal for the whole family. And, if you’re looking to embrace eco-friendly driving, be sure to come and try out the Hyundai hybrid and electric model range. In addition to the latest Hyundai lineup, we also supply a wide range of Approved Used Hyundai vehicles with affordable price tags. Our selection represents one of the finest around with all models being of the highest quality. We take safety extremely seriously here at Eden Hyundai, which is why all additions to our pre-loved collection are thoroughly checked by our Hyundai mechanics before going up for resale.

Employer

EDEN MOTOR RETAIL LIMITED

Address

Eden Reading Hyundai

Rose Kiln Lane

Reading

RG2 0JZ

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Training

Training provider

NOTTINGHAM COLLEGE

Contact

Molly

molly.poyzer@nottinghamcollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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