IT Technical Support Apprenticeship SOUTHAMPTON CARGO HANDLING LIMITED

This is an exciting IT entry position role covering both IT projects and IT support. The apprentice will be involved in the roll-out of IT projects across the business including hardware installation and IT support for end users across the business IT estate, including software support and infrastructure maintenance.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:00 - 17:00.

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    12 Apr 2023

  • Date posted

    21 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000126943

  • Positions

    1 available

What will the apprentice be doing?

This is an exciting and varied role for anybody looking to kickstart their IT career. Working across the whole on the IT estate, there is the opportunity to be a fundamental and pivotal part of the IT projects as they are rolled out and also offer IT support alongside the IT manager.

The role offers both hardware and software support exposure, meaning the successful apprentice will develop the core principle skills for both disciplines in IT and Infrastructure.

The role can be demanding and no two days are same, but you will be fully supported by the experienced IT manager you work alongside and also the expert trainers and skills coaches from the apprenticeship provider.

Some of the IT Support activities daily will be, but not limited to:

  • First line support
  • Answering telephone & e-mail queries
  • Helping with day to day running of IT systems
  • Support the various departments across the group of businesses with all IT aspects
  • Ad hoc projects reporting to the Group IT Manager

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Apprenticeship Standard.

Core Modules:

The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.

The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

  • Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting
  • Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols
  • Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support

What is the expected career progression after this apprenticeship?

Potential of career progression with the group of IPH (Independent Port Handling) not only in IT but other areas of the group.

Requirements and prospects

Desired skills and personal qualities

Agile, IT skills, Logical, New Skill, Patience, Problem solving skills, Time Management

Qualifications

GCSE or equivalent Maths (Grade 4) Desired
GCSE or equivalent English (Grade 4) Desired

About the employer

Southampton Cargo Handling’s portfolio includes a complete range of terminal and ship handling services covering roll-on/roll-off, cruise and project. Our expertise extends from receiving and managing cargo at the quayside to ship planning and the subsequent loading, discharge and distribution of cargoes. Our approach is based on a dedicated system with individual Contract Managers acting as the anchorman for each of our clients, liaising, planning, executing and documenting the work.

Employer

SOUTHAMPTON CARGO HANDLING LIMITED

Address

Pilgrim House

Canute Road

SO14 3FJ

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Apr 2023