Business Administrator Apprentice (Customer Service Level 2) HEIGHT LIFT & SHIFT LIMITED

To provide administration support to the business, ensuring company procedures, processes and records are accurately followed and maintained, to ensure compliance with legal and best practice requirements. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 2 qualification.

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Closing date: 02 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday 8.30am – 5.00pm with 30mins unpaid lunch.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    02 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main tasks of job:

•             Purchase invoice processing

•             Sales invoice processing

•             Repair quote processing

•             Repair order processing

•             Planned maintenance visits processing

•             Maintenance of customer records

•             Maintenance of supplier records

•             Timely and accurate maintenance of company records

•             Provide general assistance to other members of the team                       where necessary


What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be provided at our Printworks Campus in Leeds. The Apprentice will attend one day per week on day release to obtain a Customer Service Practitioner Level 2 Apprenticeship.

HLS will provide on-the-job training throughout your training period.

Knowledge, understanding and skills will be taught on the job.  An assessor from Leeds City College will visit you on a regular basis to complete your college work.

Functional Skills qualifications required (if not already achieved):

Level 1 Functional Skill in English

Level 1 Functional Skill in Maths

Level 1 Functional Skill in ICT

Employment Rights and Responsibilities

Personal Learning and Thinking Skills

Leeds city college training:

We will support and coach the apprentice through the apprenticeship standard.

We will carry out both curriculum and pastoral care.

The college assessor will oversee the teaching and learning around the knowledge, behaviours and skills elements of the standard, outlined on the learner and employer skills analysis.

We will manage the apprentice’s OneFile account ensuring targets, milestones and deadlines are achieved.

What is the expected career progression after this apprenticeship?

  • Permanent position with the ability to further develop.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential
AS Level or equivalent Any A level equivalent (Grade C or above) Essential

Things to consider

● You can review the current Apprenticeship National Minimum Wage guide (ANMW): ● Candidate to check location and how would they get to work. ● Additional employee benefits based on service e.g. holidays, wellbeing allowance, team bonus.

About the employer

Height Lift & Shift Limited (HLS) is the trusted working at height partner for dozens of prestigious organisations. We’re committed to creating a supportive culture where we learn and grow together. As such, we’re committed to the following core values.







LS15 4LG

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Training provider



Leeds City College

0113 2846464

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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