IT Technology Apprentice (360 Office ) 360 OFFICE LIMITED

Estio Training have an exciting new opportunity for an IT Apprentice with 360 Office, a managed service provider based in Hull. The ideal candidate will have a keen interest in IT, an analytical mind with a real problem-solving ability. You will deliver efficient operation and control of the IT.

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Closing date: 27 Mar 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 33.0

  • Expected duration

    17 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    26 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

We are keen to find an individual eager to learn and develop their skills rather than someone with a full range of existing skill sets. For the right candidate, we are keen to help you achieve Microsoft Certification as well as manufacturer training by the likes of Ricoh, Epson & HP.

Your duties and responsibilities in this role will consist of:

  • Provide routine and emergency fault diagnosis and repair of office technology
  • Provide service to printer/MFP fleets
  • Maintain detailed records of repairs and maintenance works
  • Maintain and provide an accurate record of stock and parts inventory
  • Assist in the ordering of parts and materials for the ongoing service of office technology
  • Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond
  • Train end users in the proper use and training of the hardware and software provided
  • Maintain accurate records for expenses, mileage and other relevant information in line with the role
  • Perform other duties as assigned by your line manager
  • Perform to KPI's in line with company policy
  • Influence product development by working closely with our product, marketing and sales teams to collect and digest user feedback
  • Contribute to our support documents to ensure they’re clear and accurate and research and write new content to fill any gaps
  • Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider 360 Office ecosystem

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What is the expected career progression after this apprenticeship?

The role offers long-term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Desire to learn, Can-do attitude, Willingness to work hard, Excellent work ethic, Be able to multitask, Exceptional writing skills


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Maintain a laser focus on quality, with top-notch written and spoken communication. A technical predisposition.

About the employer

360 Office Ltd are a Yorkshire based Managed Service Provider (MSP) operating out of our Head Office in Hull. We love technology, and love to share what we love with our customers. Offering B2B goods and services which assist businesses in driving down cost and improving efficiencies. We are a new venture offering a customer centric working environment, a keen pricing policy and a large portfolio of Office Services.




Network House, Mechanic Lane



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Training provider



Jack Taylor


Apprenticeship standard

Information communications technician

Level 3 (A level)

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