Numbers Team Engineer/IT Support Apprentice (Connex Solutions) CONNEX ONE LIMITED

Estio Training have an exciting new opportunity for an IT Support Apprentice with Connex Solutions, a software company, based in Manchester. Ensure customer compliance with internal allocation policies, conversing with customers on their requirements.

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Closing date: 27 Mar 2023

Apprenticeship summary

  • Annual wage

    £9,379.50 to £18,525.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    26 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Ordering new numbers from customers
  • Maintain accurate and up-to-date number routing information
  • Ensure customer compliance with internal allocation policies
  • Conversing with customers on their requirements
  • Interact with carrier and internal systems to allocate new numbers
  • Provide technical support, answering support queries from clients via multiple channels, phone, email, live chat or support portal
  • To maintain a high degree of customer service for all support queries and adhere to our Core Values and Goals
  • To take ownership of user problems and be proactive when dealing with client's issues
  • Keep the client up to speed on progress with regular feedback on tickets
  • To log all tickets accurately and with enough detail to allow others to follow on the ticket actions
  • Improve the knowledge of clients of the use of Connex systems by providing training, advice and sharing KBAs
  • To escalate more complex issues to the 2nd line team having documented steps taken so far

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Excellent telephone manner, Great communication skills, First class customer service, Enthusiasm to learn, A technical mindset, Understanding of PC hardware, Passion for web-based software, A desire to learn


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Basic understanding of networking, IP addressing and VPNs.

About the employer

Connex One is a cloud based, omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding of your customers and the tools to connect with them for unparalleled results. All Connex One clients benefit from their secure, cloud-based platform. Agents, technical and financial departments alike enjoy the easy to use, enterprise level yet value for money system.






M2 4JB

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Training provider



Jack Taylor


Apprenticeship standard

Information communications technician

Level 3 (A level)

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