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Numbers Team Engineer/IT Support Apprentice (Connex Solutions) CONNEX ONE LIMITED
Estio Training have an exciting new opportunity for an IT Support Apprentice with Connex Solutions, a software company, based in Manchester. Ensure customer compliance with internal allocation policies, conversing with customers on their requirements.
Closing date: 27 Mar 2023
Apprenticeship summary
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Annual wage
£9,379.50 to £18,525.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Minimum Wage Rates -
Working week
Days and shifts to be confirmed.
Total hours per week: 37.5
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Expected duration
17 Months
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Possible start date
03 Apr 2023
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Date posted
26 Jan 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000126685
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Positions
1 available
What will the apprentice be doing?
- Ordering new numbers from customers
- Maintain accurate and up-to-date number routing information
- Ensure customer compliance with internal allocation policies
- Conversing with customers on their requirements
- Interact with carrier and internal systems to allocate new numbers
- Provide technical support, answering support queries from clients via multiple channels, phone, email, live chat or support portal
- To maintain a high degree of customer service for all support queries and adhere to our Core Values and Goals
- To take ownership of user problems and be proactive when dealing with client's issues
- Keep the client up to speed on progress with regular feedback on tickets
- To log all tickets accurately and with enough detail to allow others to follow on the ticket actions
- Improve the knowledge of clients of the use of Connex systems by providing training, advice and sharing KBAs
- To escalate more complex issues to the 2nd line team having documented steps taken so far
What training will the apprentice take and what qualification will the apprentice get at the end?
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
What is the expected career progression after this apprenticeship?
The role offers long term security and the opportunity to progress into a permanent position.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential
Things to consider
About the employer
Employer
CONNEX ONE LIMITED
Address
8 TIB LANE
MANCHESTER
M2 4JB
Training
Apprenticeship standard
Information communications technician
Level 3 (A level)
Before you apply
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