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Customer Service Apprentice Sanctuary Group

You will provide key customer service and administration support including dealing with queries by email and telephone and undertaking general administration duties along with the opportunity to shadow other colleagues within the team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Feb 2023

Apprenticeship summary

  • Annual wage

    £12,001.00

  • Working week

    40 hours per week. Exact shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    14 Feb 2023

  • Date posted

    7 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000126331

  • Positions

    1 available

What will the apprentice be doing?

This is an exciting opportunity to join our award-winning Apprenticeship programme. In partnership with a market leading training provider - Lifetime Training - the programme offers you a chance to study for a Customer Service Practitioner Level 2 nationally recognised qualification, while contributing to the success of a fast-paced, constantly evolving organisation.

The role of a Customer Service apprentice will include:

General administration duties

  • Dealing with enquiries by email and phone
  • Managing incoming and outgoing post
  • Organising, filing, processing, and managing correspondence
  • Answering/diverting calls in a professional manner

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme

Please note that initial contact to shortlisted applicants will be via Lifetime Training who will be in contact for an initial discussion about the role and to run through their standard apprentice eligibility checks

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2

What is the expected career progression after this apprenticeship?

Ongoing development and support.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

About the employer

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Employer

Sanctuary Group

Address

Torbay Business Park

Woodview Road

Paignton

TQ4 7HP

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Feb 2023