Apprentice Call Handler/Administrator SPRINGHEAD HEALTH LIMITED

Springhead Health is a busy GP surgery in Northfleet. Main point of contact for all telephone and face to face enquiries from patients and clinical staff, you will help the team with various administrative and reception tasks. We can offer an environment which would allow an apprentice to further their skills and knowledge in a healthcare setting.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £7,800.00

  • Working week

    Surgery opening hours Monday - Friday 7.00am - 6.30pm. Working days / hours: Negotiable. Number of hours per week: up to full time - 30.

    Total hours per week: 30.0

  • Expected duration

    24 Months

  • Possible start date

    01 Apr 2023

  • Date posted

    03 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000126311

  • Positions

    4 available

What will the apprentice be doing?

You will be the main point of contact for all telephone and face to face enquiries from patients and clinical staff. You will be required to work in the admin team and / or reception desk / call centre where you will help the team with various administrative and reception tasks.

  • The ideal candidate will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • The candidate will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • The candidate will undertake other ad-hoc administrative tasks as required to ensure the smooth running of the surgery
  • We can offer an environment which would allow an apprentice to further their skills and knowledge in a healthcare setting

What training will the apprentice take and what qualification will the apprentice get at the end?

You will undertake the Business Admin Level 3 apprenticeship with the training provider PMA Ltd. Your training will all be completed in the workplace during your working week. You will also receive general practice in house training.

What is the expected career progression after this apprenticeship?

  • Training and development
  • Potential full-time position at the surgery if successful

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Problem solving skills, Administrative skills, Team working, Non judgemental, Patience, Time Management, Development

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

We are your NHS GP Practice for patients living in the Gravesend and Northfleet area. Our aims are to offer the highest standard of health care and advice to our patients. We have a team approach and we look forward to taking great care of you. Our clinical team is made up of 8 regular GPs’, 2 Advanced Nurse Practitioners/Prescribers, 3 Clinical Pharmacists, 2 Physicians Associate, a paramedic, 5 Practice Nurse’s and 3 Healthcare Assistants all of whom offer a holistic approach and alternative contact for patients.

Employer

SPRINGHEAD HEALTH LIMITED

Address

FLEET HEALTH CENTRE

VALE ROAD

NORTHFLEET

DA11 8BZ

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Training

Training provider

PMA LTD

Contact

Harpreet Hayer

Harpreet.hayer@nhs.net

01474 543100

Apprenticeship standard

Business administrator

Level 3 (A level)

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