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ICT Apprentice CERULEAN SOLUTIONS LTD

We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT. Duties will include responding to Helpdesk requests remotely, help desk calls - taking help desk calls; logging and tracking calls.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Feb 2023

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday to Friday, 8:30am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    25 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000126225

  • Positions

    1 available

What will the apprentice be doing?

Supporting the Technical Team, you will be providing general assistance to the team including 1st Line support on a remote basis with occasional onsite support, workshop repairs and building and setting up PCs and laptops, deliveries, documentation.

You will be exposed to a range of technologies including networking, wireless, desktop devices and a range of software platforms, alongside the structured training program in conjunction with Apprenticeship Training.

  • Respond to Helpdesk requests remotely
  • Help desk calls - taking help desk calls; logging and tracking calls
  • Hardware and software repairs in a workshop facility
  • Installation of hardware and software
  • Carry out network documentation and reporting
  • Assisting with sourcing spare parts and replacement equipment
  • Assisting Technical team with maintenance tasks and installs

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3.

The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date; however, training is typical 1 day per week.

TRAINING MODULES COVERED

  • CompTIA A+ Core 1
  • CompTIA A+ Core 2
  • Microsoft Azure Fundamentals
  • Microsoft 365 Fundamentals

What is the expected career progression after this apprenticeship?

We are looking to offer full-time employment upon successful completion of the apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Logical

Qualifications

GCSE or equivalent Maths and English (Grade A*-C/9-4) Desired

About the employer

As a skilled IT support and service company based in North London and Hertfordshire borders, we aim to establish long term partnerships with our clients. Although we are great at fixing things when they go wrong, we can help with much more including hardware, software, systems and support that you need to run your business effectively.

Employer

CERULEAN SOLUTIONS LTD

Address

MAPLE HOUSE

HIGH STREET

POTTERS BAR

EN6 5BS

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Training

Training provider

SOLVEWAY LIMITED

Contact

Caroline Coan

carolinecoan@solveway.co.uk

01438340121

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Feb 2023