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Apprentice Customer Service Operative THE WATERWORKS PLUMBING SUPPLIES LTD

The concept behind the Waterworks is simple, supplier of heating and bathroom supplies to the construction industry. Set up off the back of requests from big name developers and main contractors. We boast some of the biggest names in the construction industry, including leading architects, developers and contractors on a wide variety of projects. You will be checking documentation i.e. delivery notes and liaising with customers and colleagues to maintain effective customer service.

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Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage

    £8,580.00

  • Working week

    30 hours - Monday-Friday 9.00am-3.00pm - may increase around the needs of the business.

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    25 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000126189

  • Positions

    1 available

What will the apprentice be doing?

  • Counter service to customers
  • Loading, unloading and replenishing stock
  • Receiving/directing telephone calls, taking accurate messages
  • Driver's mate - packing and loading the vehicle, taking account of the delivery order and making sure that items are easily accessible
  • Check documentation i.e. delivery notes
  • Liaising with customers and colleagues to maintain effective customer service
  • Ensuring health & safety regulations and safe working practices are adhered to

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship
  • Functional Skills English Level 1
  • Functional Skills mathematics Level 1
  • Support developing 'Skills, Knowledge and Behaviours' support to EPA

What is the expected career progression after this apprenticeship?

Through continued business growth, we are looking for a responsible, hardworking and customer focused individual to develop their skills and knowledge across all areas of the business.

Progression within the business following successful completion of the apprenticeship. 

Opportunities to upskill - progress on to Customer Service Specialist Level 3 Apprenticeship.

Internal and external - Product knowledge training.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Initiative, IT skills, Organisation skills, Physical fitness, Team working

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Mathematics (Grade 4) Desired

Things to consider

* Free Car Parking * Investment in training and personal development * Hours may increase around the needs of the business

About the employer

The concept behind the Waterworks is simple, supplier of heating and bathroom supplies to the construction industry. Set up off the back of requests from big name developers and main contractors. We boast some of the biggest names in the construction industry, including leading architects, developers and contractors on a wide variety of projects.

Employer

THE WATERWORKS PLUMBING SUPPLIES LTD

Address

Unit G042

Apex House

Stanley Green Industrial Estate

SK8 6RX

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Training

Training provider

TOTAL PEOPLE LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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