Business Developer Apprentice Howdens Joinery (Trade) - Wandsworth
Howdens are currently looking for a Customer Service Administration Apprentice to join their expanding team! Howdens is committed to developing our people, which means our Apprenticeships lead to great career opportunities and the chance to really make your mark. The Customer Service Administration Apprentice plays a vital role in the business to ensure that all Depot administration is processed and completed effectively, efficiently and in the timescale required to support the team and maximise sales and growth.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 21 Feb 2023
Apprenticeship summary
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Annual wage
£15,000.00
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Working week
Hours between 8am to 5pm Monday to Friday.
Total hours per week: 40
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Expected duration
15 Months
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Possible start date
28 Feb 2023
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Date posted
25 Jan 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000126025
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Positions
1 available
What will the apprentice be doing?
At Howdens you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months.
At Howdens our products are available from local stock at depots nationwide, so we can offer timely collection and deliveries to get projects started sooner. This also allows us to make changes quickly, should they arise, so work can continue without delay.
The Customer Service Administration Apprentice plays a vital role in the business to ensure that all Depot administration is processed and completed effectively, efficiently and in the timescale required to support the team and maximise sales and growth.
Key Accountabilities & Responsibilities include:
- To check invoices and ensure that these are properly filed daily
- Check and reconcile haulier administration e.g., dispatch notes, invoices, proof of delivery, returns
- Purchase and monitor depot stationery requirements
- Assist with mailing of promotional material to customers
- To answer the telephone and ensure that customer queries are answered in a courteous, professional and knowledgeable manner.
- Reconcile depot petty cash expenditure
- Keep operational reports and information up to date
- To undertake the responsibility of banking as and when necessary, following the procedures in the depot policies and procedures manual
- Carry out stock reconciliation procedures e.g., inputting line checks
- To liaise with the Credit Control department, responding to customer account queries, and processing customer account applications
What training will the apprentice take and what qualification will the apprentice get at the end?
Alongside this job role, you also will be studying towards your: Customer Service Practitioner Apprenticeship Standard Level 2
Functional Skills in English and Maths
What is the expected career progression after this apprenticeship?
Ongoing training and Learning.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
Howdens Joinery (Trade) - Wandsworth
Address
Units 4 & 5 Sergeants Industrial Estate
SW18 4DJ
Training
Training provider
LIFETIME TRAINING GROUP LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 21 Feb 2023