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Customer Service Assistant Apprenticeship GAS ADVISORY SERVICES LTD

We have vacancies for two apprenticeships to join and assist our company operational support team liaising with Engineers and residents, answering questions and arranging times for Engineers to visit properties. The team currently has five members, supporting our customers, Directors and staff members within the company.

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Closing date: 24 Mar 2023

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday - Friday between 9.00am - 5.00pm

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    07 Apr 2023

  • Date posted

    25 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000125993

  • Positions

    2 available

What will the apprentice be doing?

  • Customer service assistance for Social Housing residents and clients / contractors
  • General office administration photocopying, shredding
  • Making and answering telephone calls, taking messages on behalf of senior management if they are not in the office, respond to queries via email and text messaging
  • Update/export spreadsheets, utilising formulas to analyse data,
    typing reports
  • Sorting and manipulating data in Excel
  • Using Microsoft Outlook, Word, and Excel
  • Inputting and importing into our bespoke database software
  • Helping others in the team as required
  • Other general office duties as required
  • Planning daily working schedules for engineers (inspectors)
  • Liaising with Engineers and residents on the telephone and via email

What training will the apprentice take and what qualification will the apprentice get at the end?

Training Provider: Bromley College of Further and Higher Education.

On programme Training:

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Level 1 Functional Skills in maths and English
  • Institute of Apprenticeship Certificate

End-Point Assessment (EPA):

  • Apprentice Showcase
  • Practical Observation
  • Professional Discussion

What is the expected career progression after this apprenticeship?

To be discussed at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Patience

Qualifications

GCSE or equivalent Maths and English (Grade A* to C /9 to 4) Desired

About the employer

Mechanical and Electrical Management Consultants, Quality control and specification works for domestic gas, commercial gas, electricity, water hygiene and Lifts.

Employer

GAS ADVISORY SERVICES LTD

Address

WATERSIDE COURT

GALLEON BOULEVARD

CROSSWAYS BUSINESS PARK

DA2 6NX

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Training

Training provider

LONDON SOUTH EAST COLLEGES

Contact

Mason Ward

mason.ward@lsec.ac.uk

02045825026

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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