IT Support Apprentice (Antar Information Technology) ANTAR INFORMATION TECHNOLOGY LTD

The apprentice ICT Support Analyst is an important part of the Antar team. The successful candidate will be expected to provide operational and technical support to Antar’s varied customer base and Antar’s own internal systems in order to ensure the smooth and efficient running of the systems.

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Closing date: 01 May 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9:00am to 5:30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    08 May 2023

  • Date posted

    25 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To assist our experienced IT technicians in the day-to-day running of our own computer systems
  • To provide 1st and 2nd line technical support to Antar’s customers adhering to set SLA’s, recording all reported problems and resolutions using our Help Desk system
  • To install, configure and maintain computer hardware
  • Software installation, maintenance and upgrades
  • Working alone with minimum supervision
  • Maintaining customer and internal documentation
  • Keeping abreast of latest technological developments in both hardware and software
  • Installation, configuration and support of telephony systems

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Prioritising your workload, To be flexible, To meet deadlines, To be able to self-learn, Independently problem solve, Trustworthy, Reliable, Tech savvy person, Willing to learn


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

To be flexible and to have the ability to work in a high-pressure environment.

About the employer

Antar was established in 1984 and is a highly regarded Managed Security Services and Telecoms provider with specialist skills in Cyber Security. Our services cover IT Support, Systems Monitoring, Cyber Security Software, Cyber Essentials, Penetration Testing, Microsoft products, Major Brand Hardware and Software, Managed Cloud Backups, Managed Anti-Virus/Malware/EndPoint Protection, the latest VoIP and Unified Communications Systems and more...






M33 7AN

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Training provider



Jack Taylor


Apprenticeship standard

Information communications technician

Level 3 (A level)

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