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IT Azure Cloud Support Apprentice BLUECUBE TECHNOLOGY SOLUTIONS LTD

If you have a passion for technology and want to join a culture that rewards smart, driven, and fun-loving people, you may well be a Bluecube person, and we would love to hear from you! Your role will include efficiently handling incoming user account or client tickets and dealing with inbound and outbound calls in a friendly and professional manner to clients who are having technical issues .

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Feb 2023

Apprenticeship summary

  • Annual wage

    £12,000.00

    £12,000 - £14,000 per annum.

  • Working week

    Monday - Friday, 08:30 - 17:30.

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    24 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000125548

  • Positions

    2 available

What will the apprentice be doing?

This is an exciting chance to join the team here at Bluecube Technology Solutions based in Central Milton Keynes.

  • Efficiently handling incoming user account or client tickets
  • Dealing with inbound and outbound calls in a friendly and professional manner to clients who are having technical issues  
  • Performing initial triage on all issues and aiming to resolve issues on the initial call
  • Logging detailed and accurate information into the call management system
  • Taking responsibility for your personal call queue, as well as the team call queues where necessary, ensuring that all calls are resolved in a timely fashion
  • Communicating with the client to keep them updated of the progress and ensuring that customer satisfaction remains high
  • Assisting with other process-based responsibilities, like performing software builds/rebuilds on PC’s/laptops, installing and configuring Windows services and quality checking build quality before delivery
  • Escalating tickets as necessary 

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premises and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

We want our staff to stay with us for years (our longest-serving employees have been with us from the very start).

Pathway to becoming a First Contact Resolution (FCR) Engineer within Bluecube.

There is also the opportunity to continue your apprenticeship journey through to Level 4 and Degree apprenticeship programmes.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Bluecube exists to make its clients' lives easier. Our clients pay us to be their whole (or an extension of) their IT department so that their businesses are not limited by technology and their minds are not needlessly pre-occupied by IT.  A Microsoft Gold Partner and a Tier 1 Cloud Solutions Provider, Bluecube has a proven track record as a Managed Services Provider and helping businesses use technology to their greatest advantage.

Employer

BLUECUBE TECHNOLOGY SOLUTIONS LTD

Address

106 SAXON GATE WEST

MILTON KEYNES

MK9 2DN

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Feb 2023