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Customer Service Officer Apprentice - Greenford GLOBAL BANKING SCHOOL LTD

The Customer Service Officer will provide highly professional and efficient customer service by answering and managing inbound calls promptly and efficiently. Ensuring the resolution of customers (student) enquiries. You will ensure customer data is recorded accurately and in a timely fashion into all appropriate telephony systems. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Feb 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Mon-Fri (Times TBC)

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    26 Feb 2023

  • Date posted

    24 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000125540

  • Positions

    3 available

What will the apprentice be doing?

Main Responsibilities

  • Handling inbound and outbound queries from multiple channels, including telephone and email, across all UK offices.
  • Ensure customer data is recorded accurately and in a timely fashion into all appropriate telephony systems.
  • To operate on a “First Time Fix” ethos, resolving the students enquiry at first point of contact, and for more complex enquiries, manage these effectively through our SysAid student service portal. 
  • Providing a high quality student service offering, conducting all activities within operational SLA’S.
  • Support the development of the student journey by identifying and reporting back on issues and trends.
  • Supporting and working in collaboration with the wider Customer Services team, with tasks and carry out ad-hoc requests and projects that are in line with your skill and capability.
  • Identify and promote internal and external resources to students.
  • Work flexibility as part of the wider Customer Services team and be available for occasional evening and weekend work, as required

 

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard:

  • Level 3 Customer Service Specialist Standard
  • Functional Skills Level 2 in maths – if applicable
  • Functional Skills Level 2 in English – if applicable

What is the expected career progression after this apprenticeship?

Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, IT skills, Team working

Qualifications

GCSE or equivalent Maths (Grade 4-9) Essential
GCSE or equivalent English (Grade 4-9) Essential

Things to consider

Starting salary of £18,000 progressing up to £25,000 upon completion + performance based bonus.

About the employer

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Employer

GLOBAL BANKING SCHOOL LTD

Address

Global Banking School, Horsenden House, 891 Greenford Road

Greenford

UB6 0HE

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Training

Training provider

METAGEDU APPRENTICESHIPS LTD

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Feb 2023