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Outbound Customer Support Apprentice WATT UTILITIES LIMITED

As an outbound customer support apprentice you will learn about commercial Gas and Electric, types of supply trading and fluctuation in the market place. You will learn from focused team members that broker deals from small independent clients to large commercial clients. You will learn this role in stages with the support of your team.

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Closing date: 24 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,392.20

  • Working week

    Monday - Friday 9.00am - 5.00pm. Half an hour lunch break.

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    5 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000125432

  • Positions

    6 available

What will the apprentice be doing?

  • You will learn about the Markets, forecasts, trading and systems 
  • Contacting existing clients regarding their current commercial utilities 
  • You will learn the processes fact finding 
  • Overtime you will progress to a commercial energy specialist 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitionar Level 2 
  • End point assessment 
  • Functional skills in Maths and English if required 

What is the expected career progression after this apprenticeship?

Progression to a Team Leader role.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Hard Working, Confident

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Desired
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Desired

About the employer

Watt Utilities is a family run, commercial energy consultancy, based in Manchester UK. When founded in 2000 we had one simple aim; to save our customers money, while building a company our employees would be proud to work for. We’re a dedicated team of savings specialists who can help guide you through the process of switching your utility provider and get you the best deal available. We’re also a platinum standard broker for some of the UK’s top energy companies, and have recently won two prestigious awards in our industry.

Employer

WATT UTILITIES LIMITED

Address

5 ST. ANNS HOUSE

ST. ANNS PLACE

MANCHESTER

M2 7LP

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Training

Training provider

INTEC BUSINESS COLLEGES LIMITED

Contact

kiera manuel

kiera.manuel@intecbusinesscolleges.co.uk

07841361547

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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