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Business Administration Apprentice NORFRAN LIMITED

Thinking about an apprenticeship in business administration? This position is available for an immediate start and would suit a candidate who is looking for an apprenticeship to kick start their career. Working in between Production Control, Quality and Technical Department.

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Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday 8.00am - 4.00pm, Friday 8.00am - 12.00pm; 34 hours

    Total hours per week: 34.0

  • Expected duration

    18 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    23 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Working in between Production Control, Quality and Technical Department, the Administrative Assistant will offer administrative support to the whole of the business. The Administrative Assistant role is critical to the smooth running of the business.

Vacancy description

An outline of duties will include the following but is not exhaustive:

  • First point of call for incoming telephone calls – telephone to be answered in 2 rings in a professional manner. Call to be forwarded to the relevant person within the company or a message is to be taken and sent by email if the person is not available. Need to have caller name and company info plus the number if needed
  • Incoming/outgoing post - distribute incoming post – fold and send out post
  • Sales order progressing – up-to-date record of jobs to be actioned. Notes to be updated in ERP
  • Data entry and booking of production sheets
  • Assisting with monitoring department performance
  • Liaising with purchasing
  • Acknowledgements to customer - after progressing send acknowledgements to the customer
  • Filing – jobs/POs/copy invoices/deliveries
  • Hospitality – company diary to be checked on a daily basis ie. board meetings etc for special requirements. Visitor badges to be always supplied at the front desk. Visitors must sign in at all times
  • Archiving
  • General telephone enquiries
  • Ad hoc duties

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business administrator level 3
  • All training will take place in the workplace. Your TDR Training officer will do regular visits to your place of work
  • End point assessment 

What is the expected career progression after this apprenticeship?

The candidate will become a full time member of staff upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills


GCSE or equivalent English Language or English Literature (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

Things to consider

The Administrative Assistant role is critical to the smooth running of the administrative functions and therefore the person fulfilling this role should have the following qualities: • Excellent organisational skills • IT skills • Time management skills • Customer focused • Good telephone manner • You must be customer focused, with a proactive approach to day-to-day work as well as being able to maintain effective relationships with current customers • Experience in all Microsoft Word, Powerpoint, Excel and Outlook is essential • You must be a team player, and be able to contribute towards team goals, equally you must be able to demonstrate the ability to work under own initiative at times

About the employer

Norfran Ltd was founded to produce High Pressure Aluminium,Zinc Diecasting’s and machined castings for a wide variety of industries and end products. Norfran Ltd has grown into one of the UK’s premier independent manufacturer of high pressure diecastings. Situated on a 70,000 square foot site in North Shields, Norfran are ideally situated on the A1 corridor providing easy access to all areas of the UK The management philosophy is to anticipate our customer’s requirements and provide a total service to meet those needs. Norfran are committed to an ethos of continuous improvement and waste reduction.







NE29 8RF

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

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