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Apprentice Support Engineer FIFTEEN GROUP LIMITED

An exciting opportunity has arisen for an Apprentice IT Service Engineer to join an award-winning telecommunications, IT and software company based in Stoke on Trent on a full-time basis, to help manage the existing client portfolio of SME clients we have around the country. Duties include: Providing support to customers for a broad range of applications and software.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Feb 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    9-5 Monday to Friday

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    23 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000125328

  • Positions

    1 available

What will the apprentice be doing?

Responsibilities ● Providing support to customers for a broad range of applications and software. ● Ensuring complete and accurate logging of all calls and incidents received. ● Using proactive technical support to remotely resolve incidents and service requests. ● Act as a point of contact for escalations, actively manage, monitor and communicate workflow according to the SLA. ● Liaising closely with major clients and third party contacts. ● Provisioning IT equipment to customer specification.

What training will the apprentice take and what qualification will the apprentice get at the end?

CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Permanent role, career progression, training and development opportunities


Requirements and prospects

Desired skills and personal qualities

Agile, IT skills, Logical, New Skill

Qualifications

GCSE or equivalent Maths (Grade 4) Desired
GCSE or equivalent English (Grade 4) Desired

About the employer

We are an award winning telecommunications, IT and software company with a vision: To offer bespoke, smart and efficient technology solutions for businesses and organisations.

Employer

FIFTEEN GROUP LIMITED

Address

MH2,

Park Hall Business Village,

ST3 5XA

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Feb 2023