Apprentice Support Engineer FIFTEEN GROUP LIMITED
An exciting opportunity has arisen for an Apprentice IT Service Engineer to join an award-winning telecommunications, IT and software company based in Stoke on Trent on a full-time basis, to help manage the existing client portfolio of SME clients we have around the country. Duties include: Providing support to customers for a broad range of applications and software.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 23 Feb 2023
Apprenticeship summary
-
Annual wage
£15,000.00
-
Working week
9-5 Monday to Friday
Total hours per week: 37.5
-
Expected duration
17 Months
-
Possible start date
27 Feb 2023
-
Date posted
23 Jan 2023
-
Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000125328
-
Positions
1 available
What will the apprentice be doing?
Responsibilities ● Providing support to customers for a broad range of applications and software. ● Ensuring complete and accurate logging of all calls and incidents received. ● Using proactive technical support to remotely resolve incidents and service requests. ● Act as a point of contact for escalations, actively manage, monitor and communicate workflow according to the SLA. ● Liaising closely with major clients and third party contacts. ● Provisioning IT equipment to customer specification.
What training will the apprentice take and what qualification will the apprentice get at the end?
CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
What is the expected career progression after this apprenticeship?
Permanent role, career progression, training and development opportunities
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 4) Desired
About the employer
Employer
FIFTEEN GROUP LIMITED
Address
MH2,
Park Hall Business Village,
ST3 5XA
Training
Training provider
THE IT SKILLS MANAGEMENT COMPANY LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
Please click on the link below to apply
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 23 Feb 2023