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Customer Service Recruitment Apprentice TRADELINE RECRUITMENT LTD

Do you want to work for a company that takes you abroad when targets are met? Can you see yourself flying to Portugal and Marbella and having overnight stays in London as a reward for your hard work? You will be working closely with a team of consultants to help assist them with managing applicants within their construction recruitment agency.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 8.00am - 5.00pm (40 hours a week - 1 hour lunch).

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    28 Feb 2023

  • Date posted

    23 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Tradeline is a well-established independent recruitment agency supplying temporary, freelance, and permanent staff to the construction and associated industries.

When targets are met, the Tradeline team fly out to countries such as Spain and Portugal, have overnight stays in London with meals out, complete activities such as bowling and there is a pool table in office with music in their relaxed office environment.

Part of your role will include:

  • Answering phone calls
  • Liaising with numerous consultants and administrative staff
  • Checking that the worker and the client are both happy
  • Recording details from the prospective candidates on to the system
  • Maintaining relationships with existing clients and ensuring the smooth transition for any new clients (this will be via email, phone and face to face)

What training will the apprentice take and what qualification will the apprentice get at the end?

You will gain the following qualifications:

  • Level 2 Customer Service Practitioner Apprenticeship
  • Functional Skills in English and maths (if required)

You will also study a range of topics including:

  • Knowing your customers
  • Understanding your organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge
  • Interpersonal skills and communication

What is the expected career progression after this apprenticeship?

Once the apprenticeship is complete there is opportunity to join their lively team and progress to a Resourcer or Consultant.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills


GCSE or equivalent English Language (Grade 3/D) Desired
GCSE or equivalent maths (Grade 3/D) Desired

Things to consider

Candidates must carry out an initial interview with a member of the Bedford College Apprenticeship Recruitment Team. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage. Only candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice.

About the employer

Tradeline is a well-established construction agency based in Bedford dealing with major contractors, national house builders and local contractors including the likes of Redrow Homes, Bellway Homes, Willmott Dixon, McLaren Construction and Sdc Builders (to name a few). Established by two experienced construction recruitment professionals we have over 100 years combined experience within the organisation. Our directors set up Tradeline following many years’ experience in the industry with the aim of offering a locally focused, more personal level of customer service, whilst still providing the experience and know-how of a much larger company. We specialise in the temporary supply of all levels of staff from Senior Construction / Commercial Staff, to Trades, Labour & Plant Operatives. We predominantly supply sites around the Home Counties, London & Midlands areas, although we are able to supply on a nationwide basis as required. We also have a division TL Placements specialising in the permanent recruitment of staff including Project Management, Construction Management, all Surveying Disciplines, Health & Safety, Estimating, Buying, Engineering and Architectural roles.







MK41 7PH

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Feb 2023