Customer Service Support Apprentice BIOGEN (UK) LIMITED

This is a fantastic role, supporting Biogen Commercial Team based in Milton Ernest, Bedford, preparing and updating daily scheduling for all incoming and outgoing waste.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Mon-Fri - Hours discussed at interview.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    23 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

What You’ll Do

  • Carry out basic administrative duties, answering the phones and handling initial customer enquiries, detailing relevant information for the relevant commercial team member to follow up. 
  • Distribute weekly and monthly tonnage reports to nominated customers and in conjunction with the commercial sales team assist with preparing Commercial customer terms and conditions. 
  • You will be trained and mentored to monitor and update the compliance database to include food waste agreements, waste carriers’ licence, ABP registrations, duty of care and approved suppliers, maintaining ACTIV database in preparation for all external auditing. 

We’re looking for people who are passionate about providing great Customer Service. It’s important that you are an effective communicator who enjoys working with others.  You’ll need to be enthusiastic, motivated and a team player with a can-do attitude. 

As an employee, you'll be offered many perks at work!

We reserve the right to close this advert early if we receive a high volume of suitable applications. We advise you to submit your applications early to prevent disappointment.



What training will the apprentice take and what qualification will the apprentice get at the end?

Training and mentoring in all aspects of the role will be provided.

Customer Service Apprenticeship

What is the expected career progression after this apprenticeship?

On successfully completing the apprenticeship, progression opportunities may be discussed with the opportunity of undertaking a level 3 qualification in another field. Pay review on completion of Level 2 Customer Service.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Administrative skills


GCSE or equivalent maths & english (Grade 4) Desired

About the employer

Biogen is the UK’s leader in anaerobic digestion (AD) and one of the largest independent AD operators in the UK. Working with supermarkets, the hospitality industry, food manufacturers and local authorities across the UK, the AD sites recycle over half a million tonnes of food waste each year.




Milton Parc, Milton Ernest


MK44 1YU

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Jun 2023