Business Administrator Level 3 Apprenticeship CENTRAL SURGERY
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Mar 2023
Apprenticeship summary
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Annual wage
£9,254.44
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday, 09:00 - 17:00, 37 hours a week.
Total hours per week: 37
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Expected duration
18 Months
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Possible start date
24 Mar 2023
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Date posted
20 Jan 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000124760
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Positions
2 available
What will the apprentice be doing?
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
- Enter patient information on to the computer as required
- Reviewing medical records and producing an accurate summary of the patient’s medical history
- Read Coding the information into the practice clinical system
- Extraction of necessary data from clinical correspondence and input into electronic patient record
- Scanning of letters and relevant correspondence into patient’s notes
- Summarisation of patient’s notes when requested
- Patient notes and correspondence
- Ensure correspondence, reports, results etc. are actioned promptly, ensuring that all recent correspondence is available when patients are seen
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator apprenticeship standard.
During their training the learner will be taught a combination of face-to-face and telephone training on site by the employer and other colleagues.
What is the expected career progression after this apprenticeship?
Once completed the learner has a very high chance of being offered a full-time role within the organisation.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Essential
About the employer
Employer
CENTRAL SURGERY
https://www.centralsurgerysouthshields.nhs.uk/
Address
CLEADON PARK PRIMARY CARE
CENTRE PRINCE EDWARD ROAD
SOUTH SHIELDS
NE34 7QD
Training
Apprenticeship standard
Business administrator
Level 3 (A level)
Employer's Application Instructions
Follow the vacancy description until you reach the application form. Fill in the form and submit it. No login required and a quick and easy process.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Mar 2023