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Business Administrator Level 3 Apprenticeship CENTRAL SURGERY

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Mar 2023

Apprenticeship summary

  • Annual wage

    £9,254.44

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 09:00 - 17:00, 37 hours a week.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    24 Mar 2023

  • Date posted

    20 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000124760

  • Positions

    2 available

What will the apprentice be doing?

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed
  • Receive and make telephone calls as required.  Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
  • Enter patient information on to the computer as required
  • Reviewing medical records and producing an accurate summary of the patient’s medical history
  • Read Coding the information into the practice clinical system
  • Extraction of necessary data from clinical correspondence and input into electronic patient record
  • Scanning of letters and relevant correspondence into patient’s notes
  • Summarisation of patient’s notes when requested
  • Patient notes and correspondence
  • Ensure correspondence, reports, results etc. are actioned promptly, ensuring that all recent correspondence is available when patients are seen
  • Ensure that all new patients are registered onto the computer system promptly and accurately
  • Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator apprenticeship standard.

During their training the learner will be taught a combination of face-to-face and telephone training on site by the employer and other colleagues. 

What is the expected career progression after this apprenticeship?

Once completed the learner has a very high chance of being offered a full-time role within the organisation.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Administrative skills, Team working, Creative, Initiative, Patience

Qualifications

GCSE or equivalent English Language (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Central Surgery believe that patient care is their “Central” concern and their priority has been to preserve the best of the old and examine new ways of improving the quality and range of their services.

Employer

CENTRAL SURGERY

Address

CLEADON PARK PRIMARY CARE

CENTRE PRINCE EDWARD ROAD

SOUTH SHIELDS

NE34 7QD

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Training

Training provider

GATESHEAD COUNCIL

Contact

Ellie Filer

elliefiler@Gateshead.Gov.UK

01914338727

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

Follow the vacancy description until you reach the application form. Fill in the form and submit it. No login required and a quick and easy process.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Mar 2023