Apprentice Business and Customer Counter Service/Sales & Yard Operative MYERS GROUP 1959 LTD

An Apprentice is required at our Denby Dale branch. You will learn all about administration, products and sales, you will also have a hands-on practical position which, with the help of our team, will enable you to learn about the running of a branch. You will bring what you learn from college into action.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Candidates aged 16/17 = 40 hours will be £200. Candidates aged 18+ = 45 hours will be £225 per week.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Shifts to be confirmed - 40 - 45 hours depending on the age of the candidate. Candidates aged 16/17 = 40 hours will be £200. Candidates aged 18+ = 45 hours will be £225 per week. Occasional Saturday mornings

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    07 Jul 2023

  • Date posted

    20 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000124660

  • Positions

    1 available

What will the apprentice be doing?

Applications are invited from individuals who are enthusiastic, have a hands-on approach and wish to develop a long-term career in this industry.

We are happy to accept applications from candidates from school leavers to mature applicants.

We require you to undertake the Customer Service Standard as we require the candidate to have a Customer focussed approach.

The role will involve the following:

  • Liaise proactively with customers on a day-to-day basis and undertake all counter sales functions in accordance with Group requirements in order to fulfil their needs
  • Ensure all suppliers, customers, visitors and employees comply with the Company Health and Safety and Environmental Policies and Procedures
  • Maintain and develop corporate image and reputation
  • Seek and continuously develop knowledge and information about competitor activity and pricing
  • Dealing with requests for information
  • Ensure that cash and payment systems are followed in accordance with company procedures and policies
  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods
  • Maximise sales opportunities for related products and Group cross selling, after training
  • Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
  • Ensure the upkeep of all merchandising to maximise sales, customer satisfaction and appearance
  • Attend meetings and group discussions where required
  • Chasing up payments
  • Using Microsoft Office packages, in particular Word, Excel
  • Lifting may be required as experience will be gained in the day-to-day yard operations
  • Any other reasonable duties which may be required by the company from time to time, as instructed by or under the direction of your immediate supervisor
  • As part of your contract of employment completion of the
  • Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development, the requirements to complete the programme are as follows
  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons
  • Complete all required assignments by the required timeline
  • Build up your portfolio of evidence on-going during your apprenticeship programme
  • Access support from your tutor / assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training / support sessions

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service
  • Attend one day a week at Kirklees College, Waterfront, Huddersfield, HD1 3LD 

What is the expected career progression after this apprenticeship?

  • Full time employment 
  • Continue to Level 3 Customer Service 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Patience

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential
GCSE or equivalent I.T (Grade 4/C) Desired

Things to consider

Please prepare to answer these questions at interview: Why do you think you would be good with customers? What are you proud of achieving? What are your ambitions?

About the employer

The Myers Group is a family-owned group of companies providing products, services, and materials to the construction industry. The Group consists of Johnsons Wellfield Quarries, Ready-mix Huddersfield, Myers Building Supplies, Myers Skip Hire & Myers Timber.

Employer

MYERS GROUP 1959 LTD

Address

Station Yard Wood Lane,

Denby Dale

HUDDERSFIELD

HD8 8QE

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Training

Training provider

KIRKLEES COLLEGE

Contact

Nichola Barnes

Apprenticeships@kirkleescollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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