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Aftercare Administration Apprentice WATFORD COMMUNITY HOUSING TRUST

The Aftercare Apprentice is an integral role in the Group’s Partnership’s Team, and actively participates in the delivery of new homes, assisting the Aftercare Manager to identify and collate the handover data and documentation required for a successful and smooth handover into management or for sale.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Feb 2023

Apprenticeship summary

  • Annual wage

    £18,278.00

  • Working week

    Monday to Friday between the hours of 8am and 6pm

    Total hours per week: 37.0

  • Expected duration

    24 Months

  • Possible start date

    16 Mar 2023

  • Date posted

    23 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000124598

  • Positions

    1 available

What will the apprentice be doing?

An exciting opportunity has arisen for an Aftercare Apprentice in our Partnerships Directorate, assisting our Aftercare Manager with all aspects of aftercare provided to internal and external customers following the practical completion of newbuild homes.

The Aftercare Apprentice is an integral role in the Group’s Partnership’s Team, and actively participates in the delivery of new homes, assisting the Aftercare Manager to identify and collate the handover data and documentation required for a successful and smooth handover into management or for sale.

  • You will be highly customer focused, taking ownership for the delivery of a high-quality end-to-end customer experience
  • You will have the confidence to visit new residents in their homes to ensure that all systems and equipment is understood
  • You will handle all incoming queries concerning Customers and Contractors
  • Managing records, ensuring data is captured accurately and filed correctly

What training will the apprentice take and what qualification will the apprentice get at the end?

A Level 3 Business Administration qualification plus Functional Skills (if required).

What is the expected career progression after this apprenticeship?

Further development and exposure within the Aftercare and development team.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 9, 8, 7, 6, 5, 4) Desired
GCSE or equivalent Maths (Grade 9, 8, 7, 6, 5, 4) Desired

About the employer

Housing Association based in Watford with more than 5000 homes. An office located on Clarendon Road, with the flexibility of hybrid working, Watford Community is a community-focused organisation and this includes our employees! With opportunities to develop and excel, and benefits to support your life both inside and outside work - it really is a great place to work!

Employer

WATFORD COMMUNITY HOUSING TRUST

Address

59 Clarendon Road

Watford

Hertfordshire

WD17 1LA

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Training

Training provider

HEART OF ENGLAND TRAINING LIMITED

Apprenticeship standard

Business administrator

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Feb 2023