GOV.UK
IT Engineer Apprentice (Prospere Learning Trust) PROSPERE LEARNING TRUST
You will work under the direction of a Senior IT Engineer and the main contacts for this role are Head of IT Services, members of the IT Services Team, Headteachers, nominated IT lead in each school, SLT at each school, teaching staff, other support staff, students, and external technical support services.
Closing date: 27 Feb 2023
Apprenticeship summary
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Annual wage
£19,739.00
The starting salary for this post is Grade 1, reflecting a starting salary of £19,739, after 1 year service and successful completion of Apprenticeship will progress to Grade 3 £20,480.
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Working week
This is a permanent post, working 35 hours per week, term time plus an additional 6 weeks. Exact working days and hours TBC
Total hours per week: 35
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Expected duration
18 Months
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Possible start date
06 Mar 2023
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Date posted
19 Jan 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000124596
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Positions
1 available
What will the apprentice be doing?
- Being responsible for maintaining local IT infrastructure and supporting all aspects of teaching and learning, operational requirements, and administrative support, across each school and the Trust
- Working alongside the IT Services Team in the provision and management of a comprehensive and responsive technical support service for local IT services and facilities by assisting users, overseeing the administration of accounts, and managing associated equipment
- Supporting the development of technology for teaching, learning, communication, and administrative functions
- Working collaboratively with all staff and parents/carers to support student well-being and promote the values of the Trust and each school
- Assisting the IT Services Team to provide IT support to assigned sites across the Prospere Learning Trust
- Under the direction of an IT Engineer/Service Manager, supporting the installation, maintenance, availability and security of the school’s network, hardware, and software
- To monitor and respond to all tickets which are logged via the helpdesk across relevant sites. Initially resolving tickets with guidance from the IT Engineer but ultimately progressing to working independently and escalating only more complex tickets to the IT Services Team
- To ensure classroom IT is maintained and ready to be used. This includes projector maintenance/configuration, interactive whiteboard connectivity and audio
- To manage and assist as necessary in the setup of audio-visual equipment, as needed in assemblies, school performances, etc.
- To demonstrate and/or set up IT, media equipment and facilities as required by the school
- Maintenance of staff devices, ensuring both software and hardware are working so lessons can be delivered
- Maintenance of student devices. This will require termly checks on the iPad/laptop trolleys and IT suites to ensure they fully function for students to use
- Ownership and maintenance of key day to day services, including but not limited to managed print hardware paper/toner stocks and fault fixes and software PaperCut, access control Inventry/Synel, WiFi guest access, CCTV systems, telephone systems
- Managing and monitoring the schools e-safety/filtering software Impero, LanSchool, Smoothwall, including checking and adding/removing websites from relevant staff/student filters
- Ensuring new and existing accounts are working within the school’s local network
- Being able to re-image any device using the school’s reimaging solution
- Arranging the collection and delivery of repairable items
- Keeping an accurate and up to date asset register and arranging for disposal of equipment as per WEEE and school procedures/policies
- To support the staff in low level training which will help their knowledge and use of IT within the school, including Cloud services such as Office 365 and Google Classroom
- To act accordingly and respond quickly to any abuse to the IT infrastructure
- Providing cover/additional support at non-primary locations within the Trust as directed by the Head of IT Services
- To participate in training and other learning activities and performance development as required
What training will the apprentice take and what qualification will the apprentice get at the end?
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
What is the expected career progression after this apprenticeship?
The role offers a permanent role upon completion of the apprenticeship depending on performance.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential
Things to consider
About the employer
Employer
PROSPERE LEARNING TRUST
Address
Piper Hill High School Firbank Road
Manchester
M23 2YS
Training
Apprenticeship standard
Information communications technician
Level 3 (A level)
Before you apply
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