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IT Engineer Apprentice (Prospere Learning Trust) PROSPERE LEARNING TRUST

You will work under the direction of a Senior IT Engineer and the main contacts for this role are Head of IT Services, members of the IT Services Team, Headteachers, nominated IT lead in each school, SLT at each school, teaching staff, other support staff, students, and external technical support services.

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Closing date: 27 Feb 2023

Apprenticeship summary

  • Annual wage

    £19,739.00

    The starting salary for this post is Grade 1, reflecting a starting salary of £19,739, after 1 year service and successful completion of Apprenticeship will progress to Grade 3 £20,480.

  • Working week

    This is a permanent post, working 35 hours per week, term time plus an additional 6 weeks. Exact working days and hours TBC

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    19 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000124596

  • Positions

    1 available

What will the apprentice be doing?

  • Being responsible for maintaining local IT infrastructure and supporting all aspects of teaching and learning, operational requirements, and administrative support, across each school and the Trust
  • Working alongside the IT Services Team in the provision and management of a comprehensive and responsive technical support service for local IT services and facilities by assisting users, overseeing the administration of accounts, and managing associated equipment
  • Supporting the development of technology for teaching, learning, communication, and administrative functions
  • Working collaboratively with all staff and parents/carers to support student well-being and promote the values of the Trust and each school
  • Assisting the IT Services Team to provide IT support to assigned sites across the Prospere Learning Trust
  • Under the direction of an IT Engineer/Service Manager, supporting the installation, maintenance, availability and security of the school’s network, hardware, and software
  • To monitor and respond to all tickets which are logged via the helpdesk across relevant sites. Initially resolving tickets with guidance from the IT Engineer but ultimately progressing to working independently and escalating only more complex tickets to the IT Services Team
  • To ensure classroom IT is maintained and ready to be used. This includes projector maintenance/configuration, interactive whiteboard connectivity and audio
  • To manage and assist as necessary in the setup of audio-visual equipment, as needed in assemblies, school performances, etc.
  • To demonstrate and/or set up IT, media equipment and facilities as required by the school
  • Maintenance of staff devices, ensuring both software and hardware are working so lessons can be delivered
  • Maintenance of student devices. This will require termly checks on the iPad/laptop trolleys and IT suites to ensure they fully function for students to use
  • Ownership and maintenance of key day to day services, including but not limited to managed print hardware paper/toner stocks and fault fixes and software PaperCut, access control Inventry/Synel, WiFi guest access, CCTV systems, telephone systems
  • Managing and monitoring the schools e-safety/filtering software Impero, LanSchool, Smoothwall, including checking and adding/removing websites from relevant staff/student filters
  • Ensuring new and existing accounts are working within the school’s local network
  • Being able to re-image any device using the school’s reimaging solution
  • Arranging the collection and delivery of repairable items
  • Keeping an accurate and up to date asset register and arranging for disposal of equipment as per WEEE and school procedures/policies
  • To support the staff in low level training which will help their knowledge and use of IT within the school, including Cloud services such as Office 365 and Google Classroom
  • To act accordingly and respond quickly to any abuse to the IT infrastructure
  • Providing cover/additional support at non-primary locations within the Trust as directed by the Head of IT Services
  • To participate in training and other learning activities and performance development as required

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What is the expected career progression after this apprenticeship?

The role offers a permanent role upon completion of the apprenticeship depending on performance.


Requirements and prospects

Desired skills and personal qualities

Customer care skills, Problem solving skills, Analytical skills, Team working, Microsoft Windows, Apple client, Microsoft Office, Ability to prioritise workload, To communicate effectively, Enthusiastic and motivated, Excellent interpersonal skills, Adapt to changing workloads

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

To have Attained a recognised IT qualification would be desirable.

About the employer

Prospere Learning Trust was formed in September 2017 through the merger of two multi academy trusts. We currently employ over 900 staff and we believe that our staff play a vital role in achieving our vision. Great schools thrive because of the great people in them. The Trust currently comprises of 8 schools, including 4 mainstream high schools and 4 special needs schools (both primary and secondary) with further schools anticipated across Greater Manchester. With ambitious plans for growth and supporting academies to become the best they can be, every child is provided with the opportunity to develop the skills to be confident and successful.

Employer

PROSPERE LEARNING TRUST

Address

Piper Hill High School Firbank Road

Manchester

M23 2YS

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Training

Training provider

ESTIO TRAINING LIMITED

Contact

La'Kei Scott

La'Kei.Scott@estio.co.uk

01133500333

Apprenticeship standard

Information communications technician

Level 3 (A level)


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