National Apprenticeship Week: 6 to 12 February 2023

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Apprentice (Member Services) Durham County Council

The post holder will work as part of a team to provide comprehensive support for Members of the Council and contribute to the efficient provision of the services provided by the Member Services Team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Feb 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.30am - 5.00pm, but the flexible working policy is relevant to this role and a new hybrid way of working is in place.

    Total hours per week: 37

  • Expected duration

    24 Months

  • Possible start date

    01 Apr 2023

  • Date posted

    25 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Learn how to act as a contact for those wishing to communicate with Members of the Council including officers and the public
  • To help make arrangements for Members’ attendance at conferences, seminars and other official engagements
  • Be able to deal with Members’ enquiries and casework, including background research, contact with nominated officers and initiating correspondence
  • Monitoring casework response and chasing outstanding issues on behalf of Members
  • Assist Members to manage their web pages and to ensure that information published on Members Web Pages is current and that enquiries received through the pages are dealt with in a timely manner
  • Learn how to organise and service Members surgeries including taking forward generated actions
  • To develop and maintain appropriate office systems as may be required by the Member Support Function
  • To seek advice for members on the criteria, suitability, and content of submission of fund applications
  • Dealing with Member requests for support/tools for their role including IT / phones / accommodation

What training will the apprentice take and what qualification will the apprentice get at the end?

To study and achieve the Business Administrator Level 3 during the duration of the apprenticeship.

What is the expected career progression after this apprenticeship?

We are unable to guarantee a job role on completion of the apprenticeship but if the applicant shows the appropriate level of competency and commitment progression opportunities will be available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Problem solving skills, Team working


GCSE or equivalent Either have or expect to achieve 4 GCSE's (Grade 9-4) Essential

About the employer

Durham County Council is the largest council in the North East, we employ over 16,000 people and have a budget of around £1.3 billion which helps us provide services for more than 513,000 people. We are a forward-looking council and recognise that we need passionate people who share our enthusiasm to deliver fantastic services to the people of County Durham.


Durham County Council


County Hall




Chris Hastie

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Feb 2023