Reminder

National Apprenticeship Week: 6 to 12 February 2023

Time to celebrate apprenticeships. Get involved with National Apprenticeship Week.

Hull City Council Social Services - East Locality - Office Administration Apprentice Kingston upon Hull City Council

Hull City Council’s East Locality Centre are looking to appoint an apprentice to join their team. The role is to support social work administrators/coordinators in their day to day tasks including recording sensitive and highly confidential information on their bespoke system. The role will also entail working on the busy main reception.

Sign in to apply

Closing date: 19 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,279.88

    Wages paid monthly, last working day of each month.

  • Working week

    Monday - Friday including 1 day for off-the-job training, shifts to be confirmed

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    19 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000124382

  • Positions

    1 available

What will the apprentice be doing?

The Apprentice will be expected to undertake a range of the following:

  • Arranging and documenting meetings
  • Answering calls in a polite and professional manner
  • Dealing with members of the public on a daily basis
  • Raising orders and processing invoices
  • Updating Liquid Logic (Database)
  • Arranging contacts, interpreters and transport
  • Filing documents
  • Collating data 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Public Service Operational Delivery Officer apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Regular training and development sessions to meet the needs of the employer and the apprentice.

Qualifications
Apprentices must achieve:

a Level 2 Award in Operational Delivery (Principles)

This allows learners to develop the knowledge required for employment and/or career progression within Operational Delivery. The qualification includes units on principles of working in operational delivery, providing customer service, equality and diversity.

and a Level 3 Certificate in Operation Delivery (Advanced)

This allows learners to develop the knowledge required for employment and/or career progression within Operational Delivery. The qualification includes units on working in operational delivery, providing customer service, managing team performance, operational delivery interviews and visits.

Public service operational delivery officer / Institute for Apprenticeships and Technical Education

 

 

What is the expected career progression after this apprenticeship?

This would be an excellent opportunity for someone looking to start their career in the Local Authority

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Initiative, Punctual and reliable, Self-motivated

Qualifications

GCSE or equivalent English and Maths (Grade A-C / 7-4) Desired

Things to consider

- Must have a sensible approach to handling sensitive and confidential information - Applicants must be motivated to work in a fast-paced environment - Please check your grammar and spelling before submitting your application form - You must be committed to completing the apprenticeship - The wage for this role will be paid monthly

About the employer

Hull City Council’s Localities & Safeguarding Services are looking to appoint an apprentice to join their team. They are looking for someone to assist with supporting both the front of house office as well as the social work teams. Due to the sensitive nature of the work the desire to protect and safeguard vulnerable children and young people is desirable but the data protection of our clients and their information is essential.

Employer

Kingston upon Hull City Council

Address

East Family Resource Centre

87 Preston Road

Hull

HU9 3RN

You must have JavaScript enabled to view a map of the location

Training

Training provider

KINGSTON UPON HULL CITY COUNCIL

Contact

Courtney Parker

business.engagement@hullcc.gov.uk

01482 614 157

Apprenticeship standard

Public service operational delivery officer

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.