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Workplace Pensions Apprentice THE OFFICE OF THE PENSIONS OMBUDSMAN

Initially joining our Central Support Team assisting applicants coming into the office. Thereafter, moving to other teams assisting on different parts of the customer journey. This will give a unique perspective on pensions and different roles within schemes and what TPO do to assist the public when something has gone wrong with their pension.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Feb 2023

Apprenticeship summary

  • Annual wage

    £19,756.00

  • Working week

    The position is a full-time role (7:2 hours a day plus lunch, Monday to Friday between the hours of 9.00am to 5.00pm ), however, study and exam time means these hours will be reduced to support the education needs.

    Total hours per week: 36

  • Expected duration

    18 Months

  • Possible start date

    18 Mar 2023

  • Date posted

    20 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000124289

  • Positions

    1 available

What will the apprentice be doing?

  • Providing updates for customers
  • Assisting customers with early-stage enquiries – for instance letting them know about the formal complaints process that need to be completed, the alternate body best suited to deal with the matter (FOS/state pensions) or the basic details we need to open a case
  • Requesting information necessary for an investigation
  • File preparation prior to an investigation
  • Formatting approved determinations and uploading these onto our website
  • Assisting with the maintenance of our customer journey framework
  • Assisting our quality assurance team (internal checks of our casework process)
  • Assisting our finance team

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Workplace pensions (administrator or consultant) Level 3 Apprenticeship Standard

What is the expected career progression after this apprenticeship?

  • At the end of a successful apprenticeship the candidate will have a recognised pension qualification Workplace Pensions Apprenticeship Level 3 and will be a strong candidate for a permanent role with us

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working, Flexible and adaptable, Active supporter of EDI

Qualifications

GCSE or equivalent Maths and English (Grade 4) Essential

About the employer

When someone has tried to resolve a problem with their pension and isn’t satisfied with the outcome, that’s where we can step in and help. As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding and enforceable in court.

Employer

THE OFFICE OF THE PENSIONS OMBUDSMAN

Address

THE PENSIONS OMBUDSMAN

10 SOUTH COLONNADE

LONDON

E14 4PU

Contact

Ian Dartnell

ian.dartnell@pensions-ombudsman.org.uk

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Training

Training provider

THE GROWTH COMPANY LIMITED

Apprenticeship standard

Workplace pensions (administrator or consultant)

Level 3 (A level)

Employer's Application Instructions

Complete the on-line application form

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Feb 2023