Workplace Pensions Apprentice THE OFFICE OF THE PENSIONS OMBUDSMAN
Initially joining our Central Support Team assisting applicants coming into the office. Thereafter, moving to other teams assisting on different parts of the customer journey. This will give a unique perspective on pensions and different roles within schemes and what TPO do to assist the public when something has gone wrong with their pension.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 18 Feb 2023
Apprenticeship summary
-
Annual wage
£19,756.00
-
Working week
The position is a full-time role (7:2 hours a day plus lunch, Monday to Friday between the hours of 9.00am to 5.00pm ), however, study and exam time means these hours will be reduced to support the education needs.
Total hours per week: 36
-
Expected duration
18 Months
-
Possible start date
18 Mar 2023
-
Date posted
20 Jan 2023
-
Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000124289
-
Positions
1 available
What will the apprentice be doing?
- Providing updates for customers
- Assisting customers with early-stage enquiries – for instance letting them know about the formal complaints process that need to be completed, the alternate body best suited to deal with the matter (FOS/state pensions) or the basic details we need to open a case
- Requesting information necessary for an investigation
- File preparation prior to an investigation
- Formatting approved determinations and uploading these onto our website
- Assisting with the maintenance of our customer journey framework
- Assisting our quality assurance team (internal checks of our casework process)
- Assisting our finance team
What training will the apprentice take and what qualification will the apprentice get at the end?
- Workplace pensions (administrator or consultant) Level 3 Apprenticeship Standard
What is the expected career progression after this apprenticeship?
- At the end of a successful apprenticeship the candidate will have a recognised pension qualification Workplace Pensions Apprenticeship Level 3 and will be a strong candidate for a permanent role with us
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
THE OFFICE OF THE PENSIONS OMBUDSMAN

About disability confident
http://www.pensions-ombudsman.org.uk/
Address
THE PENSIONS OMBUDSMAN
10 SOUTH COLONNADE
LONDON
E14 4PU
Contact
Ian Dartnell
Training
Training provider
THE GROWTH COMPANY LIMITED
Apprenticeship standard
Workplace pensions (administrator or consultant)
Level 3 (A level)
Employer's Application Instructions
Complete the on-line application form
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 18 Feb 2023