National Apprenticeship Week: 6 to 12 February 2023

Time to celebrate apprenticeships. Get involved with National Apprenticeship Week.

Volunteer Services Administration Apprentice ST LEONARD'S HOSPICE YORK

We are looking for an enthusiastic and efficient apprentice to join us in this exciting role. We are looking for a confident individual who will thrive on the challenge of maintaining meticulous records and handling all queries with tact and sensitivity; someone who is proactive, with fresh approaches and new ideas.

Sign in to apply

Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage


    £14,500 for first year, then National Minimum Wage for the remainder of the apprenticeship.

  • Working week

    Monday - Friday, 7.5 hour day to be worked between 8:30am and 5:30pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Apr 2023

  • Date posted

    20 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Your responsibilities will include:

·       Assisting with the recruitment of prospective volunteers by dealing with email correspondence and telephone queries

·       Maintaining accurate and up-to-date confidential volunteer data

·       Responding to queries from prospective, new and existing volunteers as well as members of the public and staff

·       Supporting the Volunteer Services Team with initial telephone and in-person meetings and final inductions with successful applicants

·       Administrative tasks relating to mandatory and role-specific training for our volunteers

·       Liaising with local universities, colleges, schools and other organisations to develop and market volunteer opportunities to students and other key community groups

·       Working with the Volunteer Services Team and colleagues across departments to monitor the effectiveness of all roles

·       Extra responsibilities will be added as the apprentice develops

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Apprenticeship Level 3.

Functional skills in maths and English at Level 2 or equivalent if not already achieved.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers, with a focus on adding value. The Business Administrator is expected to deliver their responsibilities efficiently and with integrity, showing a positive attitude. The role involves demonstrating strong communication skills and adopting a proactive approach to developing skills.

You will study skills in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes and record and analyse data. Examples include MS Office or equivalent packages. Production of accurate records and documents including: emails, letters, files, payments, reports and proposals. Make recommendations for improvements and present solutions to management. Draft correspondence, write reports and develop the ability to review others' work.

Build and maintain positive relationships within their own team and across the organisation. Demonstrate the ability to influence and challenge appropriately. Become a role model to others, developing coaching skills as you gain area knowledge. Take responsibility for initiating and completing tasks, and managing priorities and time in order to successfully meet deadlines. Positively work towards the supervision of colleagues and set a positive example for others in the workplace.

Method of delivery:

Apprentices will attend York College on a day release for the duration of the apprenticeship and work with their employer for the remainder of their contracted hours. During their time in College, apprentices will work towards developing their knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer. An assessor will visit every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer.

What is the expected career progression after this apprenticeship?

We will endeavour to offer a fixed term contract on the successful completion of this apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Confidentiality, Ability to work to deadlines, Ability to prioritise, Confident user of social media


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent maths (Grade 4/C) Essential

Things to consider

There may be an occasional need to work an evening or on a weekend but advance notice will always be given and your weekly hours will be adjusted accordingly. After you submit your application, please look out for an email from You must reply, otherwise your application will not be considered.

About the employer

St Leonard’s Hospice provides care and support people with life-limiting illnesses in York and surrounding areas. Our specialist care is designed to help our patients make the best of their lives, whether that’s in the Hospice, at home or in the local community.







YO24 1GL

You must have JavaScript enabled to view a map of the location


Training provider



York College Apprenticeships


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.