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IT Support Apprentice (Heights UK Limited) HEIGHTS (UK) LIMITED

Under the direction of the Management, to be responsible for the management of ICT hardware and software systems, including the management of the network and advising on future developments.

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Closing date: 27 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Thursday. Shifts to be confirmed.

    Total hours per week: 36.0

  • Expected duration

    18 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    20 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Overseeing and managing all information management systems, network infrastructure, and external communications, including cellular and telephony.
  • Being responsible for the preparation of specifications for all hardware and software requirements throughout the company liaising with suppliers as appropriate.
  • Advising Senior Staff on purchases and development for ICT throughout the company.
  • Being responsible for the maintenance of stocks and supplies in sufficient quantity, stock security and inventory control of ICT stock and redeployment of resources when necessary.
  • Being responsible for Data back-up and systems security including copying, restoring and storage of media, and maintenance of a virus-free environment.
  • Working within Health & Safety guidelines and advise Senior Staff of appropriate measures for ICT.
  • Organising and undertaking appropriate training for all staff in the operation and methods of using computer systems and applications.
  • Producing risk assessments, user manuals or training procedures in relation to the company’s technical systems.
  • Being responsible for investigating IT legislation and government directives that affect the Company and reporting these to senior managers.
  • Other to operate as a member of the company’s ICT Strategy group, initiating change and management of such changes. To uphold the ethos and standards established within the company and contribute to improvement at all levels.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What is the expected career progression after this apprenticeship?

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Analytical skills, Team working, Strong technical skills, Experience of problem analysis, Windows server, Desktop operating systems, Office product suite, Office 365, Writing skills, Ability to keep calm, Work independently


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

• This is a permanent role with flexible/part time hours. • Auto Enrolment Pension • 24 days holiday, inc statutory, plus additional days for long service – Pro Rata to hours worked. • Onsite parking. • Casual dress. •

About the employer

HEIGHTS was established in 1974 as an engineering design company and, in the years following, success came in manufacturing a wide range of innovative equipment, primarily in the graphic arts market. By the mid-nineties HEIGHTS had become an internationally recognised supplier of premium quality graphic arts equipment, and in 1999 was acquired by Global Graphics SA, returning to private ownership in 2002 when it was re-acquired by its previous owners and founders. With manufacturing operations in the UK and the USA, HEIGHTS continues to be recognised as a world-leading supplier of graphic arts products and is dedicated to providing innovative equipment which meets the ever-changing requirements of this marketplace.




Wainstalls Mill




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Training provider



Rachel Harati


Apprenticeship standard

Information communications technician

Level 3 (A level)

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