IT End User Support Specialist Apprentice BOEING UNITED KINGDOM LIMITED
During your apprenticeship you will be providing IT support services to the company’s end users. You will also have the opportunity to contribute towards IT related projects within the assigned region as needed. You will report to the Regional Operations Manager and receives functional guidance from the Technical Lead and onsite EUSS.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 01 Apr 2023
Apprenticeship summary
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Annual wage
£15,000.00
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Working week
Various shifts, based on a 7.5 working hour day. Shifts TBC.
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
11 Sep 2023
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Date posted
18 Jan 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000123844
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Positions
1 available
What will the apprentice be doing?
The Apprentice EUSS will help support the following:
- Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices
- Perform incident resolution or, when needed, escalation to the appropriate group
- Interact with regional Support teams and Global International
- Fulfillment specialists (GIFS) to track and prioritize incidents and tasks in the ticket queues
- Execute software installation and deployment to computing systems
- Execute asset change tasks and reflect such changes in appropriate databases
- Provide IT consultation to the end user
- Distribute new user IT starter package and provide initial user IT orientation
- Ensure security and policy compliance while performing technical tasks
- Participate in regional and cross-regional technical meetings
- Contribute updates to technical documentation, procedures and process definitions
- Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes
- Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function
- Contribute to IT International projects as needed and as coordinated by the assigned project manager
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 3 Information Communications Technician Advanced Apprenticeship
- Remote online training Training Provider
- One day a week Training release
What is the expected career progression after this apprenticeship?
Successful candidates will have the opportunity to work all over the UK on various Boeing platforms. Extending training and qaulifications in the desired route.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Informaiton Communication Technology (Grade 9 - 5) Essential
GCSE or equivalent Mathematics (Grade 9 - 5) Essential
Things to consider
About the employer
Employer
BOEING UNITED KINGDOM LIMITED

About disability confident
Address
Building 435
Bristol Business Park
Coldharbour Lane
BS16 1EJ
Training
Training provider
GINGER NUT MEDIA LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 01 Apr 2023