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IT End User Support Specialist Apprentice BOEING UNITED KINGDOM LIMITED

During your apprenticeship you will be providing IT support services to the company’s end users. You will also have the opportunity to contribute towards IT related projects within the assigned region as needed. You will report to the Regional Operations Manager and receives functional guidance from the Technical Lead and onsite EUSS.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Apr 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Various shifts, based on a 7.5 working hour day. Exact working days and hours TBC

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    11 Sep 2023

  • Date posted

    18 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000123802

  • Positions

    1 available

What will the apprentice be doing?

The Apprentice EUSS will help support the following:

  • Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices
  • Perform incident resolution or, when needed, escalation to the appropriate group
  • Interact with regional Support teams and Global International
  • Fulfilment specialists (GIFS) to track and prioritise incidents and tasks in the ticket queues
  • Execute software installation and deployment to computing systems
  • Execute asset change tasks and reflect such changes in appropriate databases
  • Provide IT consultation to the end user
  • Distribute new user IT starter package and provide initial user IT orientation
  • Ensure security and policy compliance while performing technical tasks
  • Participate in regional and cross-regional technical meetings
  • Contribute updates to technical documentation, procedures, and process definitions
  • Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades, and configuration changes
  • Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function
  • Contribute to IT International projects as needed and as coordinated by the assigned project manager

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Information Communications Technician Advanced apprenticeship
  • Remote online training with the training provider
  • One day a week training release

What is the expected career progression after this apprenticeship?

Successful candidates will have the opportunity to work all over the UK on various Boeing platforms. Extending training and qualifications in the desired route.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 9 - 5) Essential
GCSE or equivalent Informaiton Communication Technology (Grade 9 - 5) Essential
GCSE or equivalent Mathematics (Grade 9 - 5) Essential

Things to consider

The successful candidate will be expected to undergo a Security Clearance Process, which will require 5 years uninterrupted residency in the UK prior to applying. We do not sponsor applicants for employment visa status.

About the employer

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Employer

BOEING UNITED KINGDOM LIMITED

Address

Boeing Sheffield

Europa Link

Sheffield Business Park

S9 1ZA

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Training

Training provider

GINGER NUT MEDIA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Apr 2023