Business Administration Apprentice ESC GLOBAL LIMITED

STARTING ASAP. We are looking for an enthusiastic and innovative person to help expand and grow our business administration team supporting our water treatment service engineers and customers. You will support the management of our on-line portal for customers, as well as provide telephone and email-based customer service and enquiries management.

Sign in to apply

Closing date: 17 Jul 2023

Apprenticeship summary

  • Annual wage



  • Working week

    Monday to Friday 8am to 4pm with half hour lunch break.

    Total hours per week: 37.5

  • Expected duration

    21 Months

  • Possible start date

    18 Jul 2023

  • Date posted

    07 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role is based within our service and engineering department.

The successful candidate will have their own engineers and customers to support and will deliver a range of business-critical tasks such as:

  • Support the management of our on-line portal for customers
  • Telephone based and email-based customer service and enquiries management
  • Liaison with laboratories for sample collections across the country
  • Document management for service engineer's reports, H&S compliance, ISO audits etc.
  • Coordination of hotels, transport and logistics for engineers, directors and other members of staff
  • Customer service for visitors including the management and booking of visitor appointments, arranging building and IT maintenance appointments (such as services for fire alarm, CCTV, security alarm, IT backups etc) and arrangements for catering for clients and visitors
  • Gathering customer service feedback from clients
  • Office equipment and food ordering (such as office supplier, milk deliveries etc).
  • Arranging for parcels and post to be sent out to customers
  • Supporting the smooth running of the business including tasks such as uniform stock checks, building access checks, first aid kit management etc.
  • Support annual document archiving within the engineer's office and the finance office
  • You will need to be organised, reliable and feel confident that you can develop within your role. With a keen approach for detail, you'll to be able to identify issues and anomalies in the data collated and used by our engineers.

The person:

  • Friendly, with a good sense of humour
  • Enthusiastic and confident
  • Reliable and trustworthy
  • Motivated and ambitious
  • Keen to learn
  • Punctual 
  • Team player skills required
  • Good pass rates on basic GCSEs or equivalents (English, maths and science)
  • Confident communicator (both written and verbal)
  • Excellent IT skills, especially using Microsoft Office 365
  • Excellent organisation and attention to detail
  • Ability to prioritise and work to deadlines
  • Clear and polite telephone manner with customer service skills

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will study a Level 3 Business Administrator standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.


What is the expected career progression after this apprenticeship?

The opportunity to progress onto a higher level qualification for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, IT skills, Organisation skills, Team working


GCSE or equivalent Maths And English (Grade 4) Desired

Things to consider

Relevant National Minimum Wage for age plus a 10% uplift £199.87 - £391.87 per week dependant on age £10,393.50 - £20,377.50 per annum dependant on age

About the employer

ESC Global provide Water Treatment products, services and risk assessments across the UK. We partner with our customers to resolve their toughest water challenges and enhance the use of water across their operations ensuring optimal performance and compliance with regulations is met. We are a registered Level 2 Disability Confident Employer.








You must have JavaScript enabled to view a map of the location


Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.