Customer Service Apprentice (Telesales/Business Developer) Howdens Joinery (Trade) - Brixton
As an Apprentice Business Developer, you will learn how to build relationships with new and existing customers, using telephone sales techniques to generate business and gain new leads. You will also provide administration support to the depot. In turn we will provide full training in Depot and through our in-house learning and development team.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 19 Feb 2023
Apprenticeship summary
-
Annual wage
£15,000.00
-
Working week
Days TBC, shifts will be either: 8:00am - 4:00pm/8:30am - 4:30pm.
Total hours per week: 40.0
-
Expected duration
15 Months
-
Possible start date
06 Mar 2023
-
Date posted
18 Jan 2023
-
Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000123569
-
Positions
1 available
What will the apprentice be doing?
- Obtain key information to generate customer leads
- Contacting customers over the phone and face to face
- Monitor new accounts
- Deal with enquiries from customers
- Communicating the products and services offered
- Increase customer account base
- Maintain accurate records of the customers contacted
- Invoicing/stock reconciliation/data entry
- Account management
- Undertake banking/compliance related tasks
- Achieve individual and depot targets
- Ensure compliance with Health & Safety Regulations
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner Apprenticeship Standard, this includes:
- Functional skills in English, maths, and ICT (if applicable)
- Dealing with customers face to face
- Working on a helpdesk
- Problem solving
- Identifying improvements
- Dealing with complaints
- Going the extra mile and making a difference
- Dealing with diverse customers and in diverse situations
- Communicating effectively
- Training will be provided by Didac in your depot
- Training will be depot based, with a monthly visit from your Didac trainer face to face
What is the expected career progression after this apprenticeship?
At Howdens there are great opportunities to progress into one of many key Depot roles, including sales and management.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C or 9-4) Desired
About the employer
Employer
Howdens Joinery (Trade) - Brixton
Address
Unit 1 Lawkholme Ln,
Keighley
BD21 3LA
Training
Training provider
DIDAC LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 19 Feb 2023